When someone leaves your team, what happens to their Microsoft 365 license and email? In this episode, Charly walks through the smart and secure way to free up a license without losing access to important inbox content.

📌 Here’s what you’ll learn:

✅ Why deleting the user immediately can cause problems

✅ How to convert a user to a shared mailbox — step-by-step

✅ What happens to inbox access and login after conversion

✅ How to reassign the freed-up license to a new team member

✅ Best practices for reviewing old emails and cleaning up

🔗 Ideal for business owners managing licenses and users in Microsoft 365.

🛡️ This process protects sensitive emails and ensures continuity when staff changes.

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