Welcome to episode 90, which is for you if you’d like to know what a non-billable CSD does in an agency.
Luke Bowler from Therefore Interactive joined me and he shares:
· How he went from studying to be a designer to moving to the account management role
· Why his CSD role is non-billable and how he decides where best to spend his time
· How he interacts with the project management team who are running the day to day projects
· How he cleverly keeps abreast of his client’s industry news despite the fact they’re spread across multiple industries
· The project management tools his agency is using as well as how they’re incorporating AI

If you’re listening to this episode before 20th July 2023 I’m running a free webinar on AI for account managers. Roy Murphy from Synthetic is going to provide an update on the current AI landscape, how brands & agencies are using AI, ethical considerations and challenges and we’ll be sharing some specific use cases for account managers. You can sign up to join live and also receive a recording. https://us02web.zoom.us/webinar/register/WN_Pxcr6NIuSZ-rs84h7Lap3A

If you don’t want to miss out on future free trainings, you can sign up to my newsletter by going to https://www.accountmanagementskills.com