In the third episode of the empathy in CX series, brought to you by our friends at Genesys, we chat with Keith Pearce, Senior VP, Brand Marketing and Communications at Genesys. We explore the importance of purpose, nurturing communities and doing societal good, and better supporting the needs of our customers, at scale, by delivering more authentic and empathetic customer experiences.<hr> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.

In the third episode of the empathy in CX series, brought to you by our friends at Genesys, we chat with Keith Pearce, Senior VP, Brand Marketing and Communications at Genesys. We explore the importance of purpose, nurturing communities and doing societal good, and better supporting the needs of our customers, at scale, by delivering more authentic and empathetic customer experiences. Hosted on Acast. See acast.com/privacy for more information.

In the third episode of the empathy in CX series, brought to you by our friends at Genesys, we chat with Keith Pearce, Senior VP, Brand Marketing and Communications at Genesys. We explore the importance of purpose, nurturing communities and doing societal good, and better supporting the needs of our customers, at scale, by delivering more authentic and empathetic customer experiences. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer">acast.com/privacy</a> for more information.

How Does Empathy Impact CX? | Keith Pearce | Genesys | Part 3

This podcast is brought to you by Ashton Media, producers of Australia’s leading independent conferences for the CX, Customer Insights, Contact Centre, Marketing, Learning &amp; Development and HR industries.&nbsp; In this series we’ve lined up an incredible list of industry leaders who have been brave enough to put their myriad of successes to one side and explore a time that it all went wrong and how those lessons have impacted their leadership today. &nbsp; Hosted by Notable CX thought leader, Tomas Haffenden:Tomas started his career with arguably the toughest CX challenge of all - teaching mathematics to teenagers. Now an accomplished MC and keynote speaker on all things CX, his long list of directional shifts includes conversational consultant, comedian, futurist and currently Head of Service Design.&nbsp;Needless to say, Tomas&nbsp;is no stranger to how missteps can impact the journey and inform the leader you become as a result. <hr> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.

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Education

This podcast is brought to you by Ashton Media, producers of Australia’s leading independent conferences for the CX, Customer Insights, Contact Centre, Marketing, Learning & Development and HR industries.  In this series we’ve lined up an incredible list of industry leaders who have been brave enough to put their myriad of successes to one side and explore a time that it all went wrong and how those lessons have impacted their leadership today.   Hosted by Notable CX thought leader, Tomas Haffenden: Tomas started his career with arguably the toughest CX challenge of all - teaching mathematics to teenagers. Now an accomplished MC and keynote speaker on all things CX, his long list of directional shifts includes conversational consultant, comedian, futurist and currently Head of Service Design. Needless to say, Tomas is no stranger to how missteps can impact the journey and inform the leader you become as a result. Hosted on Acast. See acast.com/privacy for more information.

This podcast is brought to you by Ashton Media, producers of Australia’s leading independent conferences for the CX, Customer Insights, Contact Centre, Marketing, Learning &amp; Development and HR industries.&nbsp; In this series we’ve lined up an incredible list of industry leaders who have been brave enough to put their myriad of successes to one side and explore a time that it all went wrong and how those lessons have impacted their leadership today. &nbsp; Hosted by Notable CX thought leader, Tomas Haffenden:Tomas started his career with arguably the toughest CX challenge of all - teaching mathematics to teenagers. Now an accomplished MC and keynote speaker on all things CX, his long list of directional shifts includes conversational consultant, comedian, futurist and currently Head of Service Design.&nbsp;Needless to say, Tomas&nbsp;is no stranger to how missteps can impact the journey and inform the leader you become as a result. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer">acast.com/privacy</a> for more information.

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How Does Empathy Impact CX? | Keith Pearce | Genesys | Part 3

How Does Empathy Impact CX? | Keith Pearce | Genesys | Part 3

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