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In this episode of Culture Change RX, Sue Tetzlaff and Capstone Coach Kevin Stranberg discuss the importance of employee-driven teams in enhancing patient experience in healthcare. They explore how data can be tied to patient experiences, the role of leadership in fostering a positive work environment, and the significance of communication and teamwork. The conversation emphasizes the need for synergy between employee engagement and patient experience, highlighting real patient stories and the impact of first impressions. They conclude with a reflection on the passion required to work in healthcare and the continuous journey of improvement.

• Employee-driven teams have proven to be very helpful in patient experience improvement initiatives.
• Data can be effectively tied to patient experiences to aid the improvement efforts.
• Creating a positive work environment directly impacts patient care and service excellence.
• Managing up involves promoting coworkers positively to patients.
• Real patient stories provide valuable lessons for healthcare providers.
• First impressions significantly influence patient experiences.
• Communication and words matter in patient interactions.
• Passion for healthcare work drives better patient outcomes and the desire to always be improving the patient experience.

Kevin’s prior podcast episode: Improving Culture and Care with a Goal Cycle - https://www.buzzsprout.com/2315930/episodes/15069068

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