This episode of EMS One Stop is sponsored by Blink; the mobile app helping EMS providers to better communicate with their field staff. Learn more about how Blink's two-way communications features are helping to reduce first responder turnover at www.joinblink.com.

In this edition of EMS One-Stop, Rob Lawrence catches up with Harris County ESD11 EMS Chief Executive Doug Hooten. ESD11 is now at day 80 of being a new service provider – get an inside look at their progress.

Doug provides background on ESD11’s fleet of hybrid Ford Ambulances and the challenges of building a full fleet before the go live date, and also comments on his recruiting initiatives, which – even in the current era of shortages – sits at 110% staffed.

Rob and Doug also discuss operation enhancements and initiatives, from offering staff a doggy daycare, to the creation of a Resilience Officer post to look after the wellbeing of all staff.