When you think of a digital-first organization, you may imagine the opposite of a personalized and thoughtful experience. However, “C.U. on the Show” guest Thomas Novak, vice president and chief digital officer at Visions Federal Credit Union, shares that’s exactly what his team is creating through strategic innovation and a buy, build, or partner approach to fintech.

Tom explains how Visions leverages technology and partners with fintech and other companies to deliver value, support seamless end-to-end member experiences, and augment what the credit union movement represents, from affordable pricing to altruism.

Stream the episode to hear Tom’s insight, recommendations, and notes of caution for other credit unions establishing a digital-first organization.