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Jason Sobocinski joins Zack Oates to share how Haven Hot Chicken builds lasting guest love through great food, consistent hospitality, and small gestures that surprise and delight. From “reverse tipping” cards to weekly community drop-offs, Jason explains how joy and consistency fuel growth in a competitive chicken market.

Zack and Jason discuss:
 • Why exceeding expectations defines hospitality at Haven
 • How consistency keeps guests returning visit after visit
 • Turning feedback into opportunities for improvement
 • Reverse tipping cards as a unique way to delight guests
 • Surprise-and-delight catering drops that drive awareness

Thanks, Jason!

https://www.linkedin.com/in/jason-sobocinski-75016730/
https://www.linkedin.com/company/haven-hot-chicken/
https://www.havenhotchicken.com/