Covid has represented a roller coaster for the human resources function. The Hackett Group’s North American Advisory Practice Leader Franco Girimonte talks with Senior Research Director Tony DiRomualdo about how the pandemic has changed HR’s role and provided an opportunity for HR to prove its value to the organization by playing a key role in maintaining business continuity. While the pandemic has proven the strength of some HR organizations, it has uncovering weaknesses of others in key areas, including skills deficiencies, structural issues and outdated technology.