Today, we are thrilled to have Andrew McMath, an experienced Account Executive at Inside Desk, join us. Andrew has been working with independent and DSO practices to help them scale their business through better revenue cycle management tools. In this episode, Andrew shares his insights on revenue cycle management and how it can help dental practices of all sizes grow and succeed. We are excited to hear from him and learn from his valuable experiences in the field.

[00:23] Andrew's Journey and Inside Desk's Evolution -  Andrew shares how he ended up working at Inside Desk. Also, he mentions the early days and present state of Lighthouse 360 and Insight Desk.

[06:24] Leadership and Trends in DSOs -  We explore how DSOs focus on increasing practice-level efficiency and same-store growth, and how Inside Desk supports that growth.

[10:25] Client Selection Criteria – Andrew responds to whether Insight Desk has a specific client group they would reject.

[12:12] Technology Enhances Processes -  It is vital to have solid processes in place before utilizing technology platforms.

[13:40] The Future of Dental Insurance – We discuss how the dental insurance industry will change over the next three to five years.

[19:04] Key takeaways – Andrew highlights the importance of revenue cycle management and the need for dental groups to clean up their processes before implementing technology. Also, he suggests that empowering team members with the same tools and efficiencies as doctors will drive revenue for the business.

 

Resources:

Connect with Andrew:

LinkedIn: linkedin.com/in/andrewmcmath1/