In this engaging podcast episode, we sit down with Rebecca Herring, the Chief Operating Officer of Experience Dental, to explore her remarkable journey in dentistry and her passion for building a people-centric culture. Throughout the conversation, Rebecca shares her insights on implementing innovative strategies like virtual front desk teams, enhancing the patient experience, and maintaining a solid executive team. As an experienced COO overseeing multiple dental practices, Rebecca offers valuable advice for individuals looking to create workplaces where employees and patients are genuinely cared for and seen.

Join us for an inspiring discussion on leadership, self-care, and the art of fostering positive connections in the workplace!

[01:06] From Ballroom Dance to Dentistry: A Journey of Passion and Giving Back

[05:31] Innovative Solutions: The Transformation to Offshore Team Members

[10:19] Elevating the Patient Experience: A Seamless and Relaxing Journey

[16:01] Overcoming Challenges of Virtualized Front Desk

[20:00] How the Back Office Team Benefits from the New Protocols

[22:06] Seamless Coordination: Keeping On-Site and Virtual Teams in Sync

[24:43] Building a Strong Executive Team and Improving Patient Experience

[29:54] Infusing Joy and Positivity: Passion for People in the Workplace

[32:33] The Power of Self-Care and Relational Connection

Resources:

Connect with Rebecca:

LinkedIn: linkedin.com/in/rebecca-herring