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In this episode of Retail o-Tones, we speak with Jeremy Drury, Chief Digital Officer (CDO) of IKEA Germany, about IKEA's global perspective and pragmatic approach to Artificial Intelligence (AI). As part of one of the world's leading retail brands, Jeremy shares his insights into the challenges and opportunities AI presents in a complex, multinational organization.
In this episode, you’ll discover:
📌 From hype to reality: Why IKEA focuses on practical and ethical AI applications to move beyond the buzz.
📌 Use cases in focus: Examples of IKEA's AI initiatives worldwide—from logistics to digital customer interaction.
📌 People and technology: How IKEA develops training and awareness programs to empower employees and alleviate fears.
📌 Back to basics: Why a solid foundation and well-defined values are critical to AI's success.
We also delve into ethical questions, global collaborations, and how AI helps IKEA deliver on its vision of "for the many people" in a sustainable way.
🎙️ Host: Alexis Tsingeni
🎙️ Guest: Jeremy Drury
💡 Thanks to the podcast supporters:
Zühlke Group, Diebold Nixdorf, and iXtenso - retail trends
📣 Support the podcast:
⭐️ Leave a review and recommend the episode to colleagues—your feedback helps make the podcast even better!
👉 Interested in a collaboration or speaker slot?
Write to [email protected]
Yours,
Alexis
In this episode of Retail o-Tones, we speak with Jeremy Drury, Chief Digital Officer (CDO) of IKEA Germany, about IKEA's global perspective and pragmatic approach to Artificial Intelligence (AI). As part of one of the world's leading retail brands, Jeremy shares his insights into the challenges and opportunities AI presents in a complex, multinational organization.
In this episode, you’ll discover:
📌 From hype to reality: Why IKEA focuses on practical and ethical AI applications to move beyond the buzz.
📌 Use cases in focus: Examples of IKEA's AI initiatives worldwide—from logistics to digital customer interaction.
📌 People and technology: How IKEA develops training and awareness programs to empower employees and alleviate fears.
📌 Back to basics: Why a solid foundation and well-defined values are critical to AI's success.
We also delve into ethical questions, global collaborations, and how AI helps IKEA deliver on its vision of "for the many people" in a sustainable way.
🎙️ Host: Alexis Tsingeni
🎙️ Guest: Jeremy Drury
💡 Thanks to the podcast supporters:
Zühlke Group, Diebold Nixdorf, and iXtenso - retail trends
📣 Support the podcast:
⭐️ Leave a review and recommend the episode to colleagues—your feedback helps make the podcast even better!
👉 Interested in a collaboration or speaker slot?
Write to [email protected]
Yours,
Alexis