In this episode of Hart & Hustle, we sit down with Lisa Tepper Bates, CEO of United Way of Connecticut, to explore her incredible journey from U.S. diplomat to nonprofit leader. Lisa shares what it means to lead with empathy, scale crisis response using AI, and support the “invisible majority” struggling to stay afloat. From mental health hotlines to AI-powered training and bold public policy reform, this is a masterclass in modern leadership. If you're a business leader, policymaker, or nonprofit professional—this conversation is packed with heart, grit, and actionable insight.