You’ve heard me say "Customer Experience is Queen" many times here on Thinks Out Loud. But what does it look like when a brand really takes that principle to heart? And what does it look like when a company doesn’t? Just this past week, I had an experience with two different companies that illustrates how important "Customer Experience is Queen" is in vastly different ways. Each highlighted key elements of using digital to deliver customer experience, one company—Lively—in the best way… and one of them not so much.

What does "Customer Experience is Queen" look like in practice? What does it look like when an organization does it well? And why does this matter for your business? This episode of Thinks Out Loud takes a look.

Want to learn more? Here are the show notes for you.

Thinks Out Loud Episode 339: How Lively Demonstrates “Customer Experience is Queen” Headlines and Show Notes

Show Notes and Links

Here are the regular show notes detailing links and news related to this week’s episode. Be sure to check out all the links that matter for your business once you’ve given the episode a listen.

* What We Learned About Digital from Frightful Five’s Q4 2021 Earnings (Thinks Out Loud Episode 338)

* Quick Statistics About Hearing | NIDCD

* What 2022 Trends Should Marketers Care About? (Thinks Out Loud Episode 335)

* Content is King, Customer Experience is Queen (Thinks Out Loud Episode 188)

* Amazon Go, Instant Gratification, and the Boring Future of Business (Thinks Out Loud Episode 265)

* Lively Hearing Aids – Buy Online – Lively

* We’re Living Through a Generational Shift to Digital (Thinks Out Loud Episode 317)

* Why Digital Leaders Bet on the Future (Thinks Out Loud Episode 327)

* Day One at Amazon and Developing a Digital Culture (Thinks Out Loud Episode 325)

* Are You a Legacy Leader? Or Are You a Future Leader? (Thinks Out Loud Episode 336)

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