How do shopping centers and shopping districts  keep patrons coming back? Loyalty programs offer the perks and discounts to create and engage loyal shoppers.  Ben Chesser is the founder and CEO of Coniq, a customer engagement and loyalty software company. He explains how different types of shoppers will respond to different types of perks. He also walks through the program at the Bicester Village outlet shopping center, a popular tourist destination in the UK. James Cook is the director of retail research in the Americas for JLL.  Subscribe:  Apple Podcasts |  Spotify |  Google Podcasts Listen: WhereWeBuy.show  Alexa: Say "Enable the Where We Buy skill" Email: jamesd.cook@am.jll.com  Watch our week video show, Everything We Know About Retail: http://everythingweknow.show/ Leave a message on the Where We Buy hotline. We may use it on an upcoming show. Call (602) 633-4061  Read more retail research here:  http://www.us.jll.com/retail Theme music is  Run in the Night by The Good Lawdz, under Creative Commons license.

How Loyalty Programs Keep Shoppers Coming Back - Where We Buy #202

James Cook and his fellow retail researchers visit shopping destinations around the world, interview retail and real estate executives and discuss market research in a fast-paced and fun setting.  James researches retail and real estate for JLL.

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James sits down with Deborah Weinswig, CEO of Coresight Research and Ana Leon, Director of Retail Research at Nuveen to chat about the latest trends in retail, real estate, and technology discussed at ICSC Las Vegas 2024. The conversation covers augmented reality, RFID technology, ethnic grocery stores, retail media networks, and the growing importance of mixed-use development. The guests also share their views on the economic outlook and consumer behavior. James Cook is the director of retail research in the Americas for JLL.  Subscribe:  Apple Podcasts |  Spotify |  Google Podcasts Listen: WhereWeBuy.show  Alexa: Say "Enable the Where We Buy skill" Email: jamesd.cook@jll.com  Watch our video show, Everything We Know About Retail: http://everythingweknow.show/ Leave a message on the Where We Buy hotline. We may use it on an upcoming show. Call (602) 633-4061  Read more retail research here:  http://www.us.jll.com/retail Theme music is  Run in the Night by The Good Lawdz, under Creative Commons license.  

Exploring Insights from ICSC Las Vegas 2024- Where We Buy #292

Tom McGee, ICSC President and CEO, along with Dana Telsey CEO of Telsey Advisory Group, dive into emerging trends in retail real estate and consumer behavior, focusing on topics such as the impact of supply issues on leasing activity, the rise of omnichannel retailing, and the importance of local boutiques. They also cover insights on consumer spending, local businesses, and innovative retail strategies. Naveen Jaggi is President of Retail Advisory Services for JLL Americas James Cook is the Director of Retail Research in the Americas for JLL.  Subscribe:  Apple Podcasts |  Spotify |  Google Podcasts Listen: WhereWeBuy.show  Alexa: Say "Enable the Where We Buy skill" Email: jamesd.cook@jll.com  Watch our video show, Everything We Know About Retail: http://everythingweknow.show/ Leave a message on the Where We Buy hotline. We may use it on an upcoming show. Call (602) 633-4061  Read more retail research here:  http://www.us.jll.com/retail Theme music is  Run in the Night by The Good Lawdz, under Creative Commons license.  

Insights and Predictions Pre-ICSC Las Vegas - Where We Buy #291

Sales forecasting is critical for retailers and restaurants. Paul Sill, the head of the Visionary Insights Group at JLL, explains how forecasting models are built and used. The episode also explores how internal and external data, including customer demographics, competitor data, and mobile data, are incorporated into predictive models to assist retailers in making informed real estate decisions. James Cook is the Director of Retail Research in the Americas for JLL.  Subscribe:  Apple Podcasts |  Spotify |  Google Podcasts Listen: WhereWeBuy.show  Alexa: Say "Enable the Where We Buy skill" Email: jamesd.cook@jll.com  Watch our video show, Everything We Know About Retail: http://everythingweknow.show/ Leave a message on the Where We Buy hotline. We may use it on an upcoming show. Call (602) 633-4061  Read more retail research here:  http://www.us.jll.com/retail Theme music is  Run in the Night by The Good Lawdz, under Creative Commons license.  

Retail Sales Forecasting 101 - Where We Buy #290

Keisha Virtue gives the latest data on how retail vacancy rates are affected by high demand and a lack of supply. She explores the shift towards smaller store footprints and the impact of inflation on the construction of new shopping centers. She also touches on the varying expansion and contraction across retail sectors, with notable movements in the grocery, discount, and experiential spaces.  Read the latest JLL retail report here:  https://www.us.jll.com/en/trends-and-insights/research/retail-market-outlook James Cook is the Director of Retail Research in the Americas for JLL.  Subscribe:  Apple Podcasts |  Spotify |  Google Podcasts Listen: WhereWeBuy.show  Alexa: Say "Enable the Where We Buy skill" Email: jamesd.cook@jll.com  Watch our video show, Everything We Know About Retail: http://everythingweknow.show/ Leave a message on the Where We Buy hotline. We may use it on an upcoming show. Call (602) 633-4061  Read more retail research here:  http://www.us.jll.com/retail Theme music is  Run in the Night by The Good Lawdz, under Creative Commons license.  

Retail Real Estate's Low Supply and High Demand - Where We Buy #289

Alex Elias is CEO and co-founder of Qloo, an AI platform designed to understand and predict consumer tastes. He discusses how AI-driven prediction models can influence retail strategies and shopping center development, touching on the significance of privacy-centric data collection. This episode also includes a live demonstration of Qloo's affinity model. Sam Delisi is an operating partner at Moderne Ventures, a venture capital firm that has invested in Qloo. He joins to give his take on the state of venture capital and how this technology could be applied to real estate uses.  James Cook is the Director of Retail Research in the Americas for JLL.  Subscribe:  Apple Podcasts |  Spotify |  Google Podcasts Listen: WhereWeBuy.show  Alexa: Say "Enable the Where We Buy skill" Email: jamesd.cook@jll.com  Watch our video show, Everything We Know About Retail: http://everythingweknow.show/ Leave a message on the Where We Buy hotline. We may use it on an upcoming show. Call (602) 633-4061  Read more retail research here:  http://www.us.jll.com/retail Theme music is  Run in the Night by The Good Lawdz, under Creative Commons license.  

How Loyalty Programs Keep Shoppers Coming Back - Where We Buy #202

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