Where We Buy: Retail Real Estate with James Cook

By Where We Buy

James Cook and his fellow retail researchers visit shopping destinations around the world, interview retail and real estate executives and discuss market research in a fast-paced and fun setting. Jam... more

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The podcast currently has 400 episodes available.

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Number 1: The AI Drive-Through That Trains Itself - Where We Buy #397
Koen Schmitz is Chief Commercial Officer at Vox AI, an Amsterdam-based voice AI company building drive-through and phone ordering agents for quick-service restaurants. Schmitz explains why most AI drive-through failures come down to implementation, and how Vox AI trains a separate model for each individual restaurant location to handle dialects, product slang, and background noise. He also covers response latency, the handoff between AI and human operators, staff reaction in real restaurants, and how order-ahead pickup could reshape drive-through design. James Cook is the Head of Retail Research for JLL. Subscribe: Apple Podcasts | Spotify Listen: WhereWeBuy.show Email: [email protected] YouTube: http://everythingweknow.show/ Read more retail research here: http://www.us.jll.com/retail Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.
August 28, 202629min
Number 2: Retail Repositioning with The Ardent Companies - Where We Buy #396
Jay Douglas is Managing Director of Development at The Ardent Companies, a privately held real estate firm focused on opportunistic and diversified investment strategies, where he leads the mixed use and retail portfolio. Jay talks about projects including Westside Bottling in Durham, the Seminole Towne Center repositioning in Sanford anchored by a new Costco, and a small food and beverage development in Largo anchored by Foxtail Coffee Co. He also covers grocery anchored lifestyle centers, placemaking, entertainment tenants, and why retail should lead mixed use. James Cook is the Head of Retail Research for JLL. Keisha Virtue is the Retail Research Manager in the Americas for JLL. Subscribe: Apple Podcasts | Spotify Listen: WhereWeBuy.show Email: [email protected] YouTube: http://everythingweknow.show/ Read more retail research here: http://www.us.jll.com/retail Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.
August 21, 202625min
Number 3: Rolling out New Tech Without the Pushback - Where We Buy #395
Elizabeth Boldin Thomas is SVP of Business Transformation and Intelligence at Centennial. She talks about how the company rolled out Claude to a small cross-functional cohort, why in-person training and a group of internal influencers made the difference, and how the effort has already saved roughly 2,800 person hours a year. She also covers the distinction between AI and automation, the weekly show and tell that keeps momentum going, and why the human side of change management matters more than the technology. James Cook is the Head of Retail Research for JLL. Keisha Virtue is the Retail Research Manager in the Americas for JLL. Subscribe: Apple Podcasts | Spotify Listen: WhereWeBuy.show Email: [email protected] YouTube: http://everythingweknow.show/ Read more retail research here: http://www.us.jll.com/retail Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.
August 14, 202627min
Number 4: Arte Museum Expands from South Korea to NYC, LA and Orlando - Where We Buy #368
Julia Yook is General Manager of Arte Museum New York, a 52,000-square-foot immersive media art space at Chelsea Piers. Yook explains the museum's origins in South Korea in 2020, its expansion to locations worldwide including Las Vegas and upcoming sites in Los Angeles and Orlando, and the logistics of creating multisensory experiences that combine light, sound, scent, and spatial design. She covers the museum's 14 distinct zones, the proprietary technology behind interactive features like the sketch room and cafe experience, and how the creative team in Korea designs custom exhibitions for each location. Yook also discusses visitor demographics, corporate buyouts, and social media's role in driving attendance. James Cook is the Director of Retail Research in the Americas for JLL. Subscribe: Apple Podcasts | Spotify Listen: WhereWeBuy.show Email: [email protected] YouTube: http://everythingweknow.show/ Read more retail research here: http://www.us.jll.com/retail Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.
February 06, 202633min
Number 5: Asana Partners' Clare Walsh on Authentic Neighborhood Retail - Where We Buy #367
Clare Walsh is Managing Director of Leasing Strategy at Asana Partners, a retail-focused investment firm with over $7 billion in assets under management. Walsh discusses the company's focus on neighborhood retail across the top 25 U.S. metropolitan areas, highlighting key properties in neighborhoods including Dallas Design District, Charlotte's South End, and Salt Lake City's East Bench. She covers current retail trends including the wellness economy, the rise of authentic Asian cuisine and beauty concepts, and the growing demand for small-format retail. Walsh also explains Asana Partners' active investment approach, the challenge of finding quality all-day cafes, and how experiential retail and AI-powered personalization are shaping the future of neighborhood shopping centers. James Cook is the Director of Retail Research in the Americas for JLL. Subscribe: Apple Podcasts | Spotify Listen: WhereWeBuy.show Email: [email protected] YouTube: http://everythingweknow.show/ Read more retail research here: http://www.us.jll.com/retail Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.
January 30, 202632min