Daniel Russo leads Building Engines, a property management software platform owned by JLL. He explains how the software connects tenants and property teams, facilitates maintenance, tracks utility usage, and manages vendor interactions. He also elaborates on adapting the software for retail properties, the differences between managing retail and office spaces, and integration of AI tools to enhance operational efficiency. 

Daniel Russo is President and Chief Executive Officer, Property Management Technologies at JLL Technologies. 

James Cook is the Director of Retail Research in the Americas for JLL. 

Subscribe: Apple Podcasts | Spotify  Listen: WhereWeBuy.show 

Email: [email protected] 

Watch our video show, Everything We Know About Retail: http://everythingweknow.show/

Leave a message on the Where We Buy hotline. We may use it on an upcoming show. Call (602) 633-4061 

Read more retail research here:  http://www.us.jll.com/retail

Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.

George Papageorge, a seasoned retail development executive, outlines the key roles essential for project success, including legal, leasing, and design professionals. He emphasizes the importance of assembling a diverse, locally-based team. George highlights the growing use of fractional executives, the value of early legal involvement, and the critical role of research and storytelling in project development. He also discusses the importance of food offerings and co-working spaces in modern projects. He also talks about common pitfalls to avoid throughout the development process.

James Cook is the Director of Retail Research in the Americas for JLL. 

Subscribe: Apple Podcasts | Spotify  Listen: WhereWeBuy.show 

Email: [email protected] 

Watch our video show, Everything We Know About Retail: http://everythingweknow.show/

Leave a message on the Where We Buy hotline. We may use it on an upcoming show. Call (602) 633-4061 

Read more retail research here:  http://www.us.jll.com/retail

Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.

Kris Bjorson leads retail e-commerce distribution at JLL. He recaps a recent tour of two high-tech retail distribution centers in the Indianapolis area and explains how they represent current industry trends. The discussion covers warehouse automation, inventory management, and labor dynamics, as well as the broader shifts in retail supply chains in response to changing consumer habits and advancements in technology. Chris also touches on the importance of creating attractive work environments in modern warehouses.

Naveen Jaggi is President of Retail Advisory Services at JLL.

James Cook is the Director of Retail Research at JLL. 

Subscribe: Apple Podcasts | Spotify  Listen: WhereWeBuy.show 

Email: [email protected] 

Watch our video show, Everything We Know About Retail: http://everythingweknow.show/

Leave a message on the Where We Buy hotline. We may use it on an upcoming show. Call (602) 633-4061 

Read more retail research here:  http://www.us.jll.com/retail

Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.

James Cook hosts an in-depth discussion on the current state of retail real estate across major European cities, including growth trends, key retail locations, and city-specific strategies for market penetration. 

- Josefine Ulrich talks about the challenges of entering the European market  - Tjard Martinus discusses the positive outlook for European retail - Aniko Korsos and Moritz Scharbatke highlight the significant expansion of apparel and sports brands in Germany - Antonio Sanchez-Moliní López discusses limited restaurant space in Spain and the top streets in Madrid and Barcelona - Benjamin Boccara covers the impact of the Olympics on Paris retail - Teresa Iacomino explains the growing appeal of Milan as a retail destination

Watch the full video version of each interview on LinkedIn:

- Beyond Borders: Turning European Diversity into Your Retail Advantage: https://www.linkedin.com/posts/retail-at-jll_beyond-borders-turning-european-diversity-activity-7255156154819899394-zt7P

- Retail Insights: Berlin and Munich: https://www.linkedin.com/posts/retail-at-jll_retail-insights-berlin-and-munich-activity-7266752582834876416-fCtD

- Milan's Retail Landscape: https://www.linkedin.com/posts/retail-at-jll_milans-retail-landscape-activity-7263143838142144512-52Bb

- Exploring Retail Real Estate in Madrid and Barcelona: https://www.linkedin.com/posts/retail-at-jll_exploring-retail-real-estate-in-madrid-and-activity-7260305171283365888-2rCa

- Retail Opportunities in Paris: https://www.linkedin.com/posts/retail-at-jll_retail-opportunities-in-paris-activity-7257692908353380352-GAHI

For more info, read JLL's European Retail City Profiles here: https://www.jll.co.uk/en/trends-and-insights/research/european-retail-city-profiles

James Cook is the Director of Retail Research in the Americas for JLL. 

Subscribe: Apple Podcasts | Spotify  Listen: WhereWeBuy.show 

Email: [email protected] 

Watch our video show, Everything We Know About Retail: http://everythingweknow.show/

Leave a message on the Where We Buy hotline. We may use it on an upcoming show. Call (602) 633-4061 

Read more retail research here:  http://www.us.jll.com/retail

Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.

Chris Ohlund, CEO of Time Out Group, discusses the company's transformation from a London-based publication in the 1960s to a global media and food hall brand. Time Out now operates markets in nine cities, with seven more in development. Ohlund explains how Time Out uniquely combines media and markets to showcase each city's best offerings, detailing their curation process for local food vendors and their strategy for expanding into major global cities.

Laurent Ruffier-Lanche, General Manager of Time Out Market Montreal, reflects on the food hall's evolution over its five-year history. He provides insights into the operational and cultural factors that have established each Time Out Market as a distinct culinary destination within its local community.

James Cook is the Director of Retail Research in the Americas for JLL. 

Subscribe: Apple Podcasts | Spotify  Listen: WhereWeBuy.show 

Email: [email protected] 

Watch our video show, Everything We Know About Retail: http://everythingweknow.show/

Leave a message on the Where We Buy hotline. We may use it on an upcoming show. Call (602) 633-4061 

Read more retail research here:  http://www.us.jll.com/retail

Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.

Retail’s future is rapidly evolving, shaped by technology and changing consumer habits. In connection with JLL’s Future Vision research project, this episode of Trends & Insights: The Future of Commercial Real Estate explores three potential scenarios for shopping in the years ahead.

• How AI will challenge traditional retail spaces and consumer behaviors.
• Why digital replicas of physical stores will reshape the shopping experience.
• The shift from big-box stores and malls to mixed-use districts, and what it means for the future of urban spaces.

Looking at how these scenarios might impact real estate, consumers, and the nature of shopping itself, James Cook, JLL's senior director of retail research, discusses the challenges and opportunities with Katie Grissom, head of retail and mixed use for the Americas at global investment leader Nuveen Real Estate. They talk about factors like technology adoption, consumer psychology, and the varying needs of urban, suburban, and rural areas. They also touch on the importance of convenience, emotional connections in shopping, and the difficulties in changing established consumer behaviors.

Subscribe: Apple Podcasts | Spotify  Listen: WhereWeBuy.show 

Email: [email protected] 

Watch our video show, Everything We Know About Retail: http://everythingweknow.show/

Leave a message on the Where We Buy hotline. We may use it on an upcoming show. Call (602) 633-4061 

Read more retail research here:  http://www.us.jll.com/retail

Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.

Mixed-use redevelopment in Toronto has been driven by the region's rapid population growth, leading to increased housing and infrastructure demands. The constraints on housing supply, rising costs due to taxes on new development, and challenges in creating effective retail spaces in mixed-use projects are explored. Examples of successful mixed-use developments in Toronto and other Canadian cities are highlighted, emphasizing the importance of placemaking and cohesive retail environments. 

Guests on this week's show:

• Paul Ferreira is Senior Vice President for Retail in Canada.
• Heli Brecailo is Retail Real Estate Research Manager for JLL in Canada

James Cook is the Director of Retail Research in the Americas for JLL. 

Subscribe: Apple Podcasts | Spotify  Listen: WhereWeBuy.show 

Email: [email protected] 

Watch our video show, Everything We Know About Retail: http://everythingweknow.show/

Leave a message on the Where We Buy hotline. We may use it on an upcoming show. Call (602) 633-4061 

Read more retail research here:  http://www.us.jll.com/retail

Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.

Andrew Lainsbury is a seasoned retail marketing consultant and professor from the University of Minnesota's Carlson School of Management. He explores the concept of "retailtainment," merging retail with entertainment to create multi-sensory experiences that captivate customers, with examples from brands like Disney and Lush. He discusses the transformation of retail spaces, the importance of cultural insights, and the quality of Japanese convenience stores. Andrew emphasizes authentic customer engagement, balancing brand storytelling with genuine service, and using creative imagination to enhance retail environments

James Cook is the Director of Retail Research in the Americas for JLL. 

Subscribe: Apple Podcasts | Spotify  Listen: WhereWeBuy.show 

Email: [email protected] 

Watch our video show, Everything We Know About Retail: http://everythingweknow.show/

Leave a message on the Where We Buy hotline. We may use it on an upcoming show. Call (602) 633-4061 

Read more retail research here:  http://www.us.jll.com/retail

Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.

Hosts James Cook, Keisha Virtue, and Saul Lua dive into recent insights from two reports on holiday shopping and luxury retail trends. With inflation concerns lingering, the discussion reveals that holiday spending is anticipated to rise by 31.7% this year, with a focus on experiences such as dining out, movies, and visits to attractions. Shoppers are embracing in-store visits more, particularly to malls and department stores, while social media's role in gift planning has intensified, with platforms like Facebook and Instagram leading the charge. The conversation also covers luxury brand strategies, highlighting that new store openings are concentrated in malls and prime urban retail corridors, with New York City being a key focus area. Despite a slowing growth trend, the luxury market remains significant, driven by Gen Z and Millennials' increasing spending power and interest in unique, personalized experiences.

James Cook, Keisha Virtue and Saul Lua are retail researchers for JLL. 

Subscribe: Apple Podcasts | Spotify  Listen: WhereWeBuy.show 

Email: [email protected] 

Watch our video show, Everything We Know About Retail: http://everythingweknow.show/

Leave a message on the Where We Buy hotline. We may use it on an upcoming show. Call (602) 633-4061 

Read more retail research here:  http://www.us.jll.com/retail

Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.

Marta Bowles from NielsenIQ discusses the spending behavior and characteristics of Generation Z. Marta reveals findings from the 'Spend Z' report, highlighting Gen Z's role as a significant spending demographic, their seamless approach to shopping across digital and physical channels, and the importance of brand authenticity for engaging this generation. With the growing importance of personalized and value-driven experiences, retailers are encouraged to align with the ethical and individualistic values of Gen Z to remain relevant. 

James Cook is the director of retail research in the Americas for JLL. 

Subscribe: Apple Podcasts | Spotify  Listen: WhereWeBuy.show 

Email: [email protected] 

Watch our video show, Everything We Know About Retail: http://everythingweknow.show/

Leave a message on the Where We Buy hotline. We may use it on an upcoming show. Call (602) 633-4061 

Read more retail research here:  http://www.us.jll.com/retail

Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.