James interviews David Fuller-Watts of Kinexio about the challenges of managing retail properties and how technology, particularly AI, can streamline processes such as data collection and tenant communication. David shares his journey from founding a marketing agency to creating an enterprise property management solution. The conversation also touches on the future impact of AI on property management, the importance of enthusiasm in software adoption, and the role of Proptech in transforming the real estate industry.

James Cook is the Director of Retail Research in the Americas for JLL. 

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