Managed services shouldn’t slow you down. They should push you forward.

In this episode of Let’s Talk Business Transformation, Chelsea Carey breaks down how managed services can actually fuel growth, driving faster releases, smarter roadmaps, and real commerce impact after go-live.

If your backlog feels heavy and progress feels slow, this is the conversation you want to hear.

Takeaways

• Managed services should drive growth, not just support.
• A strategic approach is essential for e-commerce success.
• Continuous optimization is crucial after implementation.
• Agility and flexibility are key in a dynamic environment.
• Site performance directly affects customer experience and revenue.
• Innovation in processes can enhance service delivery.
• Collaboration and governance structures are vital for success.
• No two clients are the same; customization is necessary.
• Unified teams lead to better outcomes and faster progress.
• Future trends will focus on AI and predictive analytics.

Chapters

(00:31) Navigating the Managed Services Landscape

(02:30) The Evolution of Managed Services

(03:39) Continuous Optimization Post-Implementation

(07:49) Turning Strategy into Results: A Customer Success Story

(10:06) Agility and Speed in E-Commerce

(11:34) Driving Innovation in Managed Services

(14:52) Lessons Learned and Future Trends

Watch on YouTube

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