In this interview recorded live from Shoptalk Fall 2024, Chris Walton and Anne Mezzenga from Omni Talk interview Margaret Synan, Azure Sales Director at Microsoft.

Key moments include:

[1:00] Overview of the Azure platform’s role in retail

[2:40] Key retail innovations through data-driven AI

[3:50] Improving customer journey and personalization with AI

[5:00] Unified commerce and how Microsoft helps retailers enhance store operations

[6:20] Microsoft’s upcoming Ignite event and holiday season expectations

[7:30] How generative AI is transforming retail

[7:50] Challenges and progress in AI adoption across retail sectors

Thanks to Narvar and Microsoft for making all of Omni Talk Retail's Shoptalk Fall coverage possible. Visit Narvar at booth L45 or at Navar.com & Checkout Microsoft at aka.ms/AIatMicrosoft

#Shoptalk2024 #retailinnovation #unifiedcommerce #aiinretail #retailtechnology #microsoft #azure

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy