Claire Boscq-Scott has organised mystery shopping programmes for thousands of companies over the last 11 years. Claire has taken all her findings, including the good the bad and exceptional, and produced a new book called ‘The Secret Diary of a Mystery Shopper’

In this episode Claire shares her tips and ideas around the benefits of mystery shopping as well as sharing some of those bad and exceptional cases that she has come across

You can download an e-book version of Claire’s book for free on Amazon Kindle 

If you would like a hardback version of the book for just the price of shipping follow this link

Here’s the link to Claire’s online courses https://bqbcxinstitute.org

And her You Tube Channel 

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