Most banks are using AI to cut costs and speed up workflows. Will Jung thinks they’re focusing on the wrong set of problems. As CTO of nCino — and a former bank exec himself — he’s looking for ways to reimagine the entire customer experience.

In this episode of Keep Moving Forward, Will shares how his team is building explainable AI agents that augment expertise, why trust is the real unlock in regulated industries, and how engineering leaders can drive AI-native transformation through clarity, context, and culture.