In May, the IRS was issued a mandate from the Congressional Oversight Committee requiring them to improve the U.S. taxpayer experience. They quickly turned to Nuance for assistance. In this episode of Think Big, we talk to Joe Solt, Director of Enterprise Professional Services, about the pressures the IRS was facing, the criticality of efficiency and user experience, and how Nuance stepped in to help when American taxpayers needed answers to their tax questions the most.