While Microsoft and Nuance have been leaders in AI for years, the field is now developing at record speed… but it’s also advancing with very few rules, guidelines, or guardrails, and a lot is at stake. In this Think Big podcast, Jean Liu, Chief Privacy Officer at Nuance and Ali Kilic, Principal Corporate Counsel, talk about the various legal and privacy concerns arising, especially in the healthcare industry, and how the “AI Act,” a proposed European law on AI – and the first AI law by a major regulator anywhere – aims to put some structure around this critical topic.

When embarking on a new project or joining a different team, is your first instinct to jump right in and take immediate action? Taking the time to really lean in and understand the lay of the land first can give you the context and information you need to get started and offer the opportunity to learn how to collaborate with your new teammates. The power of listening – to new colleagues, customers, and even to our instincts – is imperative as you take time to navigate new waters and get your bearing. In this new Think Big episode, Meredith Mascolo talks with John Beats, who leads our International Healthcare Sales team, about his exciting new career adventure and how he was able to build a collaborative synergy that helped his team become successful. 

When life throws you a curveball, how do you respond? Do you lean into new situations with curiosity? How do you react to change? Anthony Mancini, SVP, Global Services, leads our Enterprise Professional Services team and taps into a positive mindset that allows him to stay the course, even when he doesn’t know where he’s stepping or what lies ahead. In this new Think Big episode, Anthony shares how he reframes ambiguous situations into optimistic opportunities. Revisit this podcast anytime you need a reminder on how to practice mental agility and flexibility!

When was the last time someone told you “Hey, you’re awesome!”? Recognizing outstanding work and showing appreciation is one of the most powerful and impactful things we can do for others. In this new Think Big episode, host Meredith Mascolo talks with Senior Business Partner Nicole Michel about her research findings on recognition at Nuance, why it matters, and practical advice for giving meaningful recognition to colleagues and teams.

In May, the IRS was issued a mandate from the Congressional Oversight Committee requiring them to improve the U.S. taxpayer experience. They quickly turned to Nuance for assistance. In this episode of Think Big, we talk to Joe Solt, Director of Enterprise Professional Services, about the pressures the IRS was facing, the criticality of efficiency and user experience, and how Nuance stepped in to help when American taxpayers needed answers to their tax questions the most.

How frustrating is it when you contact your favorite brand for support, and it takes forever to get a simple question answered? Imagine a customer experience where you reach out, and the company has already anticipated your question and has all the right information ready for you? The Microsoft Digital Contact Center Platform (DCCP) brings together disparate systems across the customer care ecosystem and does just that. In this episode of Think Big, Tony Lorentzen, SVP and GM Intelligent Engagement, explains how these systems work, resulting in a better experience, more loyal customers, happier contact center agents, and more upselling opportunities – all the while, simplifying implementation and support of contact center infrastructure.

How does an idea evolve from a small thought to an actual proof of concept? In this episode of Think Big, we talk about innovation, the importance of Failing Fast and Forward, and what happens when a group of Thinkers and Tinkers with grit sit down together to change the world. Join us for a conversation with Microsoft’s Chris Templeman, who is a co-leader of Microsoft’s Garage, which is an innovation hub and maker space, and Jessica Liao, who leads the Chief Technology Office at Nuance, as they share their experiences and reflections on what it takes to innovate and Think Big.

Untangle a problem, discover a totally new solution, collaborate with different people, and come up with the next big thing! Microsoft’s Global Hackathon is a company-wide annual event that brings Microsoft employees from all over the company together to create, innovate, and hack on ideas that inspire them. Now that we’re a Microsoft company, it’s open to us as well! In this Think Big podcast, Susie Kandzor, Director of Hacking at Microsoft, shares the story of how this event has become the largest private hackathon on the planet, her favorite memories, and the secret to putting together the best hacking team.

In 2014, Sony Pictures experienced a public cyberattack that covered the front-page news and forever changed how companies guard and protect themselves, and their employees, amidst an ever-evolving landscape of cybercrime. In this episode of Think Big, Devlin Carleton and LynnMarie Panzarino discuss how this watershed moment shaped corporate security approaches, share more on Nuance and Microsoft’s security strategies and philosophy (including a sneak peek into the new “ABCD” Security initiative), and give advice for keeping yourself and your loved ones secure at home.

Sharing honest feedback or hearing it from a colleague can be challenging and even, at times, uncomfortable. But, as Tammy Carter, Manager of Every Day Performance reminds us: “What you actually do with the feedback you receive is up to you.” In this episode of Think Big, host Meredith Mascolo talks with Tammy about the anxiety associated with giving and receiving feedback and how we can reframe our approach to avoid some of those stresses.