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How Our Customer Success Team Achieved Negative Churn For Four Consecutive Months | EP 15
There's a good reason negative churn is the holy grail of SaaS. When effective customer success (CS) strategies pay off, the result is exponential revenue growth, even when sales are slow. In this episode of LTV, part two of a two-part series, Kyle breaks down the day-to-day operation of the Proposify CS team and exactly how CS minimizes churn. Read Kyle's full-length post on Medium here: https://bit.ly/2WlWbqa.
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By Kyle Racki from ProposifyThere's a good reason negative churn is the holy grail of SaaS. When effective customer success (CS) strategies pay off, the result is exponential revenue growth, even when sales are slow. In this episode of LTV, part two of a two-part series, Kyle breaks down the day-to-day operation of the Proposify CS team and exactly how CS minimizes churn. Read Kyle's full-length post on Medium here: https://bit.ly/2WlWbqa.