A conversation with Christina Janzer, Head of Research at Slack. Enterprise products are especially complex when it comes to the full user experience, and the market for these enterprise tools is often filled with functional products that may get the job done, but do so at the expense of ease and beauty. In order to envision a new kind of enterprise tool, you need a carefully built research team with a broad set of capabilities. So what does that research team look like? What kind of skill sets should you be looking for? How do you apply research to product development? 

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