In this episode, Nick Mehta, CEO of Gainsight and the visionary behind the Customer Success movement, joins Vasu Prathipati, CEO and Co-Founder of MaestroQA, for an unfiltered conversation on why quality is now the defining factor in customer retention, loyalty, and long-term growth.

As the architect of the Customer Success category and leader of Gainsight—a platform trusted by the world’s top brands—Nick has redefined how businesses scale by keeping customers at the center. In this session, he’ll unpack why Customer Success alone isn’t enough anymore—and how a Culture of Quality is the missing piece for companies that want to thrive in the modern customer era.