Conversations with customers have always been a critical source of insight. But until recently, most of that knowledge was trapped—unstructured, unanalyzed, and underutilized.

In this episode, Chano Fernandez, former CEO of Workday and current co-CEO of Eightfold, and Vasu Prathipati, CEO of MaestroQA, have a candid conversation about how modern leaders are leveraging conversation data to gain a strategic advantage.

Today, customer calls, chats, and messages are recorded more than ever. And now we have the AI tools to unlock what’s inside. The question is: are we actually using it?

Chano will share how his approach to understanding customers evolved across leadership roles at Infor, SAP, Workday, and now Eightfold. He'll also explain why tapping into the voice of the customer at scale is becoming a leadership imperative. 

It’s one thing to have knowledge. It’s another to actually use it to improve quality across the board. That’s where most teams get stuck.

In this session, Rick Nucci, CEO of Guru, and Vasu Prathipati, CEO of MaestroQA, engage in a candid conversation about how Guru weaves knowledge into every part of its operations—from onboarding to performance to decision-making.

Rick has been rethinking how companies manage and share knowledge for years. In this chat, he’ll share how Guru builds a culture of quality that scales—by treating knowledge as a living, evolving system that teams rely on every day to make smarter decisions and drive better outcomes.

Dan O’Connell, CEO of Front, and Vasu Prathipati, CEO of MaestroQA, are tackling a critical question: What separates companies that truly deliver exceptional customer experiences from those that just claim to?

The answer? A Culture of Quality. Dan has seen firsthand that speed and volume don’t equal great CX. In this episode, he’ll unpack how the best companies embed quality into every interaction, process, and team—driving consistency, alignment, and customer trust at scale. 

In this episode, Nick Mehta, CEO of Gainsight and the visionary behind the Customer Success movement, joins Vasu Prathipati, CEO and Co-Founder of MaestroQA, for an unfiltered conversation on why quality is now the defining factor in customer retention, loyalty, and long-term growth.

As the architect of the Customer Success category and leader of Gainsight—a platform trusted by the world’s top brands—Nick has redefined how businesses scale by keeping customers at the center. In this session, he’ll unpack why Customer Success alone isn’t enough anymore—and how a Culture of Quality is the missing piece for companies that want to thrive in the modern customer era.

In this episode, Tien Tzuo, the CEO and Co-Founder of Zuora — and the pioneer behind the Subscription Economy — joins Vasu Prathipati, CEO of MaestroQA, for an exclusive conversation about how a Culture of Quality and QA fuels growth in today’s subscription-first world.

As the founder of the Subscription Economy and leader of a company that has secured over $1.7 billion in market value while redefining business models for more than 1,000 organizations, Tien will reveal how prioritizing quality helps companies retain customers, reduce churn, and build long-term loyalty.

In this podcast, Godard Abel, co-founder and CEO of G2 and creator of two cloud pioneers acquired by Oracle and Salesforce, joins Vasu Prathipati, CEO of MaestroQA, to explore why fostering a Culture of Quality is no longer just a best practice—it’s the backbone of successful companies.

Why does the CEO of a $2B company believe QA beats dashboards? Listen as Auren Hoffman, Chairman of SafeGraph and former CEO of LiveRamp (acquired for $310M), explains why top leaders are turning to QA to uncover hidden risks and make smarter, faster decisions.

Auren and Vasu Prathipati, CEO & Co-Founder of MaestroQA, also explore how QA goes beyond surface metrics to reveal the insights that truly drive customer satisfaction, compliance, and business success.

In this podcast, David Politis, former CEO of BetterCloud, who sold his company for $1B, and Vasu Prathipati, CEO & Co-Founder of MaestroQA, reveal the hidden risks of trusting dashboards blindly.

Learn how leaders can move beyond surface-level data to uncover the real drivers of business success. Discover why QA was mission-critical in identifying the insights that powered growth and operational efficiency, ultimately shaping the success of a billion-dollar company. 

Protect Your QA, CX, and Customer Support Teams from Lawsuit Threats, Bias, and Compliance Issues.

Join Vasu Prathipati, CEO and Co-Founder of MaestroQA, along with guest expert Stacey Chiu from Michelman & Robinson LLP, for an enlightening discussion on navigating the legal complexities of AI in call centers. 

Discover how organizations can leverage AI technology while safeguarding against legal risks in performance evaluations and recruitment. Learn to balance efficiency with ethical considerations and ensure compliance in an evolving regulatory landscape.

Are you really in touch with what’s happening on the frontlines of your customer interactions? Most leaders aren’t—and it’s costing them big.

In this podcast, Loren Padelford, CRO of Slice and former Chief Customer Officer at Bill.com, joins Vasu Prathipati, CEO and Co-Founder of MaestroQA, to reveal why so many leaders are failing—failing to get into the customer details that matter most. They’ll show you how missing these insights is costing you customers, revenue, and growth opportunities.