The Create & Thrive Podcast

How quickly should you reply to customer messages? [249]

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Do you feel like you have to *constantly* be watching your messages and emails so you can reply to your customers asap?

 I’ve been in business since 2008 – and in that time I’ve learnt how to manage customer service *and* having a life outside of work, while not worrying that I’m ‘not replying fast enough’.

Today I’ll discuss how I deal with customer messages:

  • How long is too long to leave it before replying.
  • When I reply to my customers, and why.
  • How to take the whole weekend off, and still make sure your customers feel heard.
  • The ‘industry standard’ reply time.
  • How to manage your messages, rather than letting them manage you.

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      The Create & Thrive PodcastBy Jess Van Den
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