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Josh Boshard, COO of Savory Fund, joins Zack Oates to talk about what it really takes to scale great restaurant brands. With a background in tech and an obsession for operations, Josh shares how momentum, team empowerment, and data-driven decisions shape unforgettable guest experiences. From system-wide A/B testing to feedback-fueled growth, this episode is a masterclass in modern hospitality leadership.

Zack and Josh discuss:

• Why momentum is the most underrated part of guest experience
• How tech can elevate—not replace—hospitality
• The difference between one-off issues and systemic problems
• Why Savory uses guest data to empower, not punish, teams
• The importance of real-time visibility in multi-unit operations

Thanks, Josh!

Links:

 https://www.linkedin.com/in/joshboshard/

 https://www.linkedin.com/company/savoryfund/

https://www.instagram.com/savoryfund/

 https://www.savoryfund.com/