In this episode, host Jim Emerick sits down with Melissa Moore, Director of Training and Development at Central Florida Health Care, Inc. She shares her unique journey from psychology and education to health care leadership. She discusses the importance of emotional intelligence, leadership development, and how she’s shaping the future of health care with her team. Join us as we explore how leadership in health care is evolving and the vital role soft skills play in patient care and organizational success.

Expect to Learn:

• Melissa's background in psychology, education, and healthcare leadership.
• The impact of emotional intelligence and self-awareness on leadership effectiveness.
• The development of leadership programs and the challenges of creating them in health care.
• The importance of building soft skills for better patient care and employee engagement.
• How Melissa’s team collaborates across multiple locations to improve care and leadership.

Episode Breakdown with Timestamps:

• [00:00] – Teaser
• [01:14] – Welcome & Introduction of Melissa Moore (Missy)
• [04:51] – Joining WellDyne before COVID and meeting Jim
• [09:19] – Role description and team of specialist trainers
• [15:43] – Emotional intelligence as a greater indicator of success than IQ
• [22:00] – Visiting all 17 clinic sites across Polk, Hardy, Highlands counties
• [25:59] – How to find Central Florida Health care (cfhc.org)
• [26:33] – Closing: soft skills are the new hard skills

🔗 Connect with the Guest, Melissa Moore:

👉 LinkedIn: https://www.linkedin.com/in/melissadamonmoore/

👉 Company’s LinkedIn: https://www.linkedin.com/company/centralfloridahealthcare/

👉 Company’s Website: https://cfhc.org/

🔗 Connect with the Host, Jim Emerick:

👉 LinkedIn: https://www.linkedin.com/in/jimemerick/

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🔗 More about Leadership Courses:

👉 Schedule: https://www.academyleadership.com/Emerick/

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