People can be jerks. Sometimes they can take their frustrations out on you or your people. Are there lines that can't be crossed? Are there times when you should take the customer's word over your own employee's?#HackingYourLeadership #StarkEngagementConsulting #LifeOfLozo #BeABetterLeaderHYL has made the Top 30 Leadership podcast list! Check it out here.Hacking Your Leadership WebsiteHacking Your Leadership InstagramLeadership Memes TwitterStark Engagement ConsultingLife Of Lozo

Ep 202: How should you react if one of your employees believes they're being mistreated by a customer?

No role plays; just real. Chris &amp; Lorenzo share four decades of combined experience to help you become a more effective leader. Keeping employees engaged and doing their best work today requires a leadership language focused on soft skills like empathy, emotional intelligence, and a desire to make personal connections.Many leaders want to succeed in this brave new world but employees continue to report poor engagement and they continue to leave companies about every three years. Listen and become a leader who people never want to leave.

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Since employee engagement is such an integral part of the success (or failure) of not just a business, but of the individual leaders within that business, The Hacking Your Leadership Podcast will be discussing all aspects of employee engagement on our Thursday shows this year.Welcome to the Engagement Exchange.Patreon Account: https://www.patreon.com/user?u=22174142

Engagement Exchange: C.U.L.T.U.R.E. (Part 4 of 7)

Discussing five of the biggest leadership trends of the year in this five-part series.Link to article by BrentGleeson: https://www.forbes.com/sites/brentgleeson/2024/01/02/the-top-5-leadership-trends-that-will-drive-success-in-2024Patreon Account: https://www.patreon.com/user?u=22174142

Ep 202: How should you react if one of your employees believes they're being mistreated by a customer?

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