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How Slack Delivers Exceptional Outcomes at Scale w/ Christina Kosmowski (Head of Global CS, Slack)
In this episode, Allison Pickens (Chief Customer Officer, Gainsight) sits down with Christina Kosmowski, Global Head of Customer Success & Services at Slack to discuss how Slack has effectively scaled it's customer success team throughout it's hyper-growth, why tech-touch is essential for every mature customer success organization and more.
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By Gainsight
4.5
7070 ratings
In this episode, Allison Pickens (Chief Customer Officer, Gainsight) sits down with Christina Kosmowski, Global Head of Customer Success & Services at Slack to discuss how Slack has effectively scaled it's customer success team throughout it's hyper-growth, why tech-touch is essential for every mature customer success organization and more.
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