Shownotes

(0:51) Intro

(4:19) What are you reading?

(9:24) 2020’s effects on Fexa

(12:55) Prioritizing automation

(16:38) Valuing the human first

(20:06) Maintaining flexibility

(24:54) Data’s impact on FM

(29:32) Hesitancy to adopt AI

(34:49) Gen Z in the workplace

(39:07) Closing thoughts

Links

Shawn Black

Beth Mooney

Connor McKee

Fexa   

Connex Events 

Book Recommendations

What If?: Serious Scientific Answers to Absurd Hypothetical Questions 

Ghost Rider: Travels on the Healing Road

Stumbling on Happiness  

Quotes

“One of our values is human first, and we are a Fexa family.  That’s what we call ourselves above everything else.”  (16:41) 

“Really putting your team first is going to make all the difference in the world because they’re going to turn around and serve the clients at the highest level they possibly can.”  (18:28) 

“We like to have everything be configurable, but we also like to have a right and expected way to do things.  What I’ve found in the past is that if you always bend over backwards for making it possible to do everything, and you don’t really give guidance, you try to be everything for everybody and you’re never good at anything.”  (20:25)

“I think a big part of [the shift from relational focus to metrics focus] was budgetary constraints...Everyone looking at what’s the best deal and what’s going to get us that best value.  So stricter contracts around some of those SLA’s and around some of that data, it really forces that level of accountability where, I think our relationship is still there to your point, but it’s just changed.  And I think a lot around budgets.”  (27:44)