Summary

In the latest episode of Service Evolution, host Jim Robinson sits down with Josh Foliart, founder of Multiply Global, to discuss the real foundation of leadership and what it takes to be a truly influential leader. From humble beginnings and a desire to be a football coach, Josh shares how mentorship, faith, and pivotal life experiences shaped his journey to launching a global initiative that now supports leaders across eight countries.

Josh emphasizes that leadership isn’t just about titles or positions, it’s about developing trust, having the courage to say yes, and being open to coaching. He notes that many leaders around the world have the drive but lack essential resources and relationships. Multiply Global aims to bridge this gap, journeying long-term with individuals defined by their willingness to be coached and their courage to lead.

A key takeaway from the episode is Josh’s deep dive into the importance of trust in leadership. He highlights the four Cs—character, chemistry, competency, and credibility—as core ingredients to build meaningful influence. Josh is passionate about communication, advocating for leaders to over-communicate and seek feedback, and challenges the assumption that simply transmitting information means it has been effectively communicated.

Whether you’re a leader, aspiring to be one, or just passionate about personal development, this episode is packed with practical wisdom on building authentic influence and creating a global impact through service-based leadership!

Show Notes

(00:00) Introduction

(03:59) Turning Received Vision into Conviction

(11:43) The Vision Behind Multiply Global

(16:28) Maximizing Trust in Leadership

(23:29) Boosting Potential with High Expectations

(27:15) Celebrate, Clarify, Care, Critique

(29:37) Communication vs. Transmission

Links

Jim Robinson 

CGP Maintenance and Construction Services

Josh Foliart

Multiply Leader Collective

Summary

In the latest episode of Service Evolution, host Jim Robinson sits down with former NFL long snapper and Super Bowl champion Brett Goode for a powerful conversation about life after football, transitioning to entrepreneurship, and the importance of building a winning culture—on and off the field.

Brett’s story is one of perseverance and adaptability. After years of rigorous discipline as a professional athlete, Brett faced the daunting task of reinventing himself once his football career ended. He describes how, after dealing with injuries and the unique challenges of that transition, he spent time focusing on self-discovery before launching himself into new ventures. Guided by the same drive and work ethic that took him to the NFL, Brett entered the insurance industry, became a licensed real estate agent, and eventually founded a pest control franchise, Mosquito Squad, in Northwest Arkansas.

What stands out in this episode is Brett’s commitment to continuous improvement and his belief in doing the little things right. He credits sports for teaching him perseverance, teamwork, and leadership, qualities that now define his approach to business and team management. Brett also shares candid thoughts on the mental challenges athletes face when leaving the spotlight, emphasizing the value of structure, mentorship, and finding new purpose. Brett’s story offers inspiration for anyone navigating change. Whether you’re an athlete, entrepreneur, or someone looking to reinvent themselves, Brett’s journey underscores the importance of resilience, adaptability, and leading with integrity!

Show Notes

(00:00) Introduction

(06:08) Pest Control Franchise Success

(14:50) Building a Supportive Team Environment

(21:16) Staying Calm Under Pressure

(26:51) Better Communication Techniques

(31:47) Transitioning from Sports to Business

(35:43) Defining Success

(38:50) Closing Thoughts

Links

Jim Robinson 

CGP Maintenance and Construction Services

Brett Goode

Mosquito Squad of NW Arkansas

In this special 40th Anniversary episode of the Service Evolution podcast, Jim Robinson takes listeners on a heartfelt journey through his entrepreneurial story and the founding of CGP. Starting from humble beginnings, Jim recounts how as a child, necessity drove him to learn hands-on repair skills that ultimately shaped his destiny. By the age of twelve, he had the vision to lead a company, long before fully understanding what that meant. Over the years, Jim’s relentless belief in serving others and fixing anything laid the groundwork for CGP’s unique approach and lasting impact in the facilities services industry.

Jim discusses the evolution of the business, from early days without any competition, through significant growth, and ultimately to building long-term relationships with major clients. He shares the importance of carefully choosing which clients to work with, prioritizing core values like respect, service, and mentoring both employees and customers. CGP’s culture revolves around serving others as you would your great-grandmother, embracing mistakes as learning opportunities, and nurturing leadership from within the organization.

Reflecting on four decades of leadership, Jim emphasizes the importance of building a diverse team that learns and grows together. He explains his vision of legacy, developing future leaders who will eventually take the reins. Jim also offers candid advice about the myth of work-life balance, acknowledging the sacrifices involved and encouraging intentional presence with both family and career. This episode is a rich, inspiring testament to building a values-driven business with generational impact!

Show Notes

(00:00) Introduction

(04:52) Strategic Growth Through Market Change

(08:22) CGP’s Core Philosophy: Serve with Respect

(12:22) Building a Legacy of Leaders

(14:57) Balancing Family and Career Sacrifices

Links

Jim Robinson 

CGP Maintenance and Construction Services

Summary

In the latest episode of Service Evolution, host Jim Robinson sits down with James Hatfield, the chief revenue officer at LiveSwitch, to explore innovative solutions that are simplifying operations for service businesses. Whether you’re in contracting, facility management, or leading large teams across multiple locations, this episode is packed with practical tech insights you can’t afford to miss.

James shares his journey from running a painting and power washing company to launching groundbreaking technology aimed at streamlining project documentation and communication. Frustrated by the inefficiencies he faced as a contractor, James partnered up to create tools that transform how contractors interpret their finances and manage their work. Their tech journey led them to LiveSwitch, a powerful platform that’s now setting new standards for real-time, remote video assistance and documentation.

LiveSwitch stands out for its effortless user experience, requiring nothing more than sending a text message to start sharing live video, images, and progress updates. There’s no need for cumbersome app downloads; customers, subcontractors, and field teams can simply tap a link or scan a QR code to participate. Everything is automatically uploaded, encrypted, and easily shareable, cutting down on tedious paperwork and keeping projects moving at record speed.

The episode highlights how LiveSwitch isn’t just for tech enthusiasts; it’s designed for anyone who wants to make workflows simpler and safer. James even offers a personal demo to anyone interested. If speed, transparency, and instant communication matter to your business, it’s time to give this episode—and LiveSwitch—a closer look!

Show Notes

(00:00) Introduction

(05:20) Revolutionizing 911 with SMS Access

(09:47) Emergency Response in Sports Arenas

(15:04) Real-Time Project Documentation Platform

(17:12) Versatile Video Connection Services

(20:23) Specialized Tools Over CRM Solutions

(24:54) Closing Thoughts

Links

Jim Robinson 

CGP Maintenance and Construction Services

James Hatfield

LiveSwitch, Inc.

LiveSwitch Free Trial: LiveSwitch is a leading communications platform that uses instant video to transform how people work and scale their businesses. LiveSwitch makes it easier for business owners to connect with customers and document their work in real-time.

Referral Link: If a listener becomes a LiveSwitch customer using your referral link, you will automatically receive a $250 VISA gift card via email. You can also send us direct referrals via email or text. Lastly, if a listener becomes a LiveSwitch customer and mentions the show but did not use your link, we will send you $250 via email.

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Summary

In the latest episode of Service Evolution, host Jim Robinson sits down with powerhouse marketer and marketing director of IDIQ, Sarah Williams, to unravel the unique challenges and strategies for marketing in the trades. With decades of industry experience and a proven track record, Sarah delivers a goldmine of actionable insights for business owners looking to level up their marketing game.

One central theme is the gap that trade professionals often face when bridging hands-on expertise with modern marketing best practices. As Sarah points out, knowing your craft inside and out doesn’t automatically translate into knowing how to run meta ads, execute effective email campaigns, or navigate the ever-evolving digital landscape. She emphasizes the importance of targeting marketing efforts locally, since most trade businesses serve specific geographic areas where word-of-mouth and community relationships still reign supreme.

Additionally, Sarah and Jim dive deep into how the trades differ from other industries, especially when it comes to urgency-based buying and the need for immediate solutions. They explore the pitfalls of trying to do it all yourself, warning against spreading your efforts too thin across every marketing channel. Instead, Sarah recommends focusing on one or two platforms that best reach your target audience.

The episode also offers a reality check on trade show investments, the value of strategic planning, and actionable tips for smaller companies to compete with larger players. With humor and real-world anecdotes, Sarah wraps up by stressing that marketing is a long game built on relationships, consistency, and a willingness to stand out, even in unexpected ways. If you’re in the trades and ready to grow, this episode is a must-listen!

Show Notes

(00:00) Introduction

(03:06) Marketing for Different Trades

(07:49) Overextending in Marketing Efforts

(10:05) Strategic Networking in the Tile Industry

(13:01) Forming Real Connections at Trade Shows

(22:30) Marketing Beyond Immediate Sales

(25:21) Valuing Network Growth from Events

(26:47) Targeted Pre-Show Planning Essentials

(28:15) Closing Thoughts

Links

Jim Robinson 

CGP Maintenance and Construction Services

Sarah Williams

IDIQ

Summary

In the latest episode of Service Evolution, host Jim Robinson dives into the evolving world of fire protection with JC Mosquera, President and CEO of National Fire Protection. This insightful conversation uncovers how cutting-edge technology and AI are poised to transform fire safety as we know it.

JC, a seasoned expert with humble beginnings as a technician, shares how his hands-on experience shaped his customer-first approach. His company isn’t just focused on compliance; they’re at the forefront of innovation, working directly with the National Fire Protection Association (NFPA) to develop AI-driven solutions. Imagine a future where AI-powered cameras can detect smoke at the vapor stage, preventing disasters before sprinklers are even triggered. This isn’t science fiction; JC reveals his team is preparing to beta test these systems in retail environments later this year.

Beyond the technology, the conversation highlights JC’s commitment to leadership and empowering others. He’s building more than just a business, and through franchising, JC is opening doors for aspiring entrepreneurs and providing career opportunities for retiring veterans. His approach is to lead with vision, focus on doing the right thing, and create real impact. If you’re in facility management, retail, or just fascinated by smart tech, this episode showcases how the future of fire protection is proactive, integrated, and people-focused. Listen now!

Show Notes

(00:00) Introduction

(06:45) AI Firewatch Initiative

(11:15) State Fire Code Adoption Variability

(15:26) Leadership and Implementation Challenges

(20:14) Growth Opportunities Amidst Contract Reevaluations

(22:43) Franchise Expansion Aspirations

(28:29) Building Compliance and Support Focus

(29:31) Closing Thoughts

Links

Jim Robinson 

CGP Maintenance and Construction Services

JC Mosquera

National Fire Protection

Summary

In part two of this episode of Service Evolution, Jim Robinson continues his deep-dive conversation with Nathan Whittacre, CEO of Stimulus Technologies. If you missed part one, it’s worth circling back! This follow-up builds on their discussion and delivers even more actionable insight for leaders trying to make sense of today’s rapidly changing tech landscape.

Nathan and Jim tackle the common challenge of technology overwhelm. Many business owners chase the latest software or gadgets, only to find they don’t solve real problems. Nathan stresses the importance of starting with clear business objectives, then finding the right and necessary tech solutions that serve your goals. It’s about working smarter, not harder, and not letting flashy trends distract from core business needs.

A major highlight of the episode is Nathan’s pragmatic approach to cybersecurity. He simplifies what can often feel like an overwhelming topic, explaining that most breaches start with compromised emails. As a result, businesses should prioritize email security to eliminate the bulk of threats and losses. Nathan also demystifies AI, highlighting its current uses and encouraging listeners to use AI tools where they make sense now.

Most importantly, Nathan addresses the fear many leaders face—fear of change, of failure, and new technology. He reminds us that resilience, trusted advisors, and a willingness to “dance with fear” are key to moving forward and making tech work for your business. Tune in today!

Show Notes

(00:00) Introduction

(04:08) Cybersecurity Threats in the Automotive Industry

(06:23) Nathan’s Book: CEO’s Digital Survival Guide

(10:19) AI-Enhanced Hiring and Software Solutions

(14:44) How AI Streamlines Data Analysis

(18:16) Redefining Industries Through Innovation

(22:14) Embracing Resilience in Business Challenges

(24:04) Confronting Fear with Technology

(24:49) Closing Thoughts

Links

Jim Robinson 

CGP Maintenance and Construction Services

Nathan Whittacre

Stimulus Technologies

Summary

In this episode of Service Evolution, Jim Robinson is joined by Nathan Whittacre, CEO of Stimulus Technologies, to explore the journey of building a tech-driven company from the ground up, the evolving landscape of AI, and the importance of authentic leadership.

Nathan shares how his passion for technology, ignited as a teenager, became the launching pad for Stimulus Technologies—now celebrating thirty years in business. He emphasizes the seismic shifts in how businesses use technology, recalling a time when email and internet access were rare in daily operations. Nathan’s story is a testament to adaptability and learning by doing; much of his business acumen, he admits, was acquired outside the classroom.

Tech leadership, Nathan asserts, is about authenticity, continuous learning, and fostering a strong company culture. He candidly discusses pitfalls, like chasing every new opportunity at the expense of focus, and reveals that saying “no” can be as vital as innovation. AI, the current “white rabbit,” is another hot topic. Nathan advises businesses to seek real ROI from AI tools, avoiding distractions from their core goals. He also advocates for frameworks like EOS (Entrepreneurial Operating System) to keep teams aligned, engaged, and successful.

Nathan’s approach revolves around driving growth through technology, focusing on people, and leading with a purpose. This episode is a treasure trove for anyone navigating the intersection of leadership, tech, and business growth!

Show Notes

(00:00) Introduction

(05:31) Leadership Through Culture and Learning

(08:11) Prioritizing Core Goals over Trends

(12:27) Implementing the EOS Framework

(14:23) Chasing Distractions over Focus

(17:37) Aligning Team and Business Success

(19:59) Money as the 10th Priority

(23:29) Ensuring Longevity Through Leadership

(31:05) Embracing Technology’s Benefits

Links

Jim Robinson 

CGP Maintenance and Construction Services

Nathan Whittacre

Stimulus Technologies

Summary

In this episode of Service Evolution, Jim Robinson sits down again with Matt Hackett, Director of Operations at CGP, to peel back the curtain on what it means to keep projects—and people—moving in the world of service and construction. This isn’t just about fixing problems; it’s about reassuring, communicating, and building trust with clients when they need it most.

Matt brings his years of operations experience to the table, sharing how his team at CGP approaches the whirlwind of client pain points. From major plumbing disasters to everyday maintenance issues, his philosophy stays the same: meet clients where they’re at, validate their concerns, and over-communicate every step of the way. The result is clarity, confidence, and a feeling among clients that they’re truly being cared for.

A highlight of the episode is the story of a monumental rescue at a prominent restaurant, where CGP turned around what was forecasted as a four-month shutdown to get the business back up in just seven weeks. Matt and Jim underscore the importance of upfront planning, detailed scheduling, and daily updates for projects both large and small. Their use of technology ensures clients can easily follow progress, stay updated, and, most importantly, feel supported.

They wrap up by stressing that true operational excellence isn’t just about solving problems, it’s about saying “yes,” building relationships, and committing to loving service every single day. If you’re a service provider or a buyer, this episode is full of actionable insights to elevate your approach!

Show Notes

(00:00) Introduction

(05:42) How CGP Is a Problem-Solving Partner

(09:47) Upfront Communication in Construction Management

(11:26) Guiding Long-Term Success

(16:55) Effective Contractor Communication Strategies

(20:40) Building Trust Through Reliable Solutions

(23:19) Unconditional Love and Connection

(28:31) Closing Thoughts

Links

Jim Robinson 

CGP Maintenance and Construction Services

Matthew Hackett

Summary

In this episode of Service Evolution, Jim Robinson is joined by Debi Kensell from the Restaurant Facility Management Association (RFMA) to dive deep into the powerful spirit of giving embodied by the RFMA Gives initiative. Debi shares the heartfelt origins of RFMA Gives, spotlighting how the board’s vision in 2010 transformed a traditional member organization into a force for good—dedicated to leaving every host city better than they found it after each annual conference.

Throughout the conversation, Debi and Jim recount moving stories from past projects, from supporting addiction recovery centers to uplifting organizations like soup kitchens and community-focused cafes. Debi emphasizes how the program has grown over seventeen years, not just enhancing facilities for those in need but also forging meaningful connections among volunteers, vendors, and restaurateurs. The conversation highlights how competitors within the industry set aside rivalry to work side by side, adding another dimension to the event’s spirit of collaboration and community.

Listeners learn about the tangible impact volunteer efforts have, both on local organizations and on participants themselves, who often walk away deeply enriched. The episode also introduces exciting new developments, such as the donation of a dedicated trailer to streamline tools and resources for future projects, demonstrating the ongoing innovation and generosity within the RFMA network. This episode extends an open invitation to experience firsthand the rewards of community service through RFMA Gives!

Show Notes

(00:00) Introduction

(04:46) RFMA's Impactful Conference Mission

(08:20) RFMA Gives Team Building Event

(12:12) Engaging Communities Through Storytelling

(15:24) Soup Kitchen Transformation

(18:53) Personal Connections Beyond Conferences

(21:18) Volunteer Opportunities and Project Wishlist

(23:55) Empowerment Through Mobile Service Trailer

(26:45) Volunteering Impact in Denver

(29:26) Closing Thoughts

Links

Jim Robinson 

CGP Maintenance and Construction Services

Debi Kensell

Restaurant Facility Management Association (RFMA)