Talking to Drift's Tim O'Brien about what happens after storytime got Maggie thinking about feedback. Because feedback is really the key to making ideas, designs, processes, and products, basically anything, better. But receiving feedback can be really stressful, and giving feedback as a PM can be really hard when you don't want to be a jerk – but you also want to get your point across. So she decided to reach out to someone outside of the product world who's well-versed in feedback: an artist and art professor. Julie Poitras Santos (Director of Exhibitions at the Institute of Contemporary Art at Maine College of Art) shares how to give feedback in the art world, explains the role the audience plays in feedback, and offers some tips for how to give (and receive) better feedback.

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