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How This Agency Founder Built A Profitable 28-Year Business
In this episode of E-coffee with Experts, our host Austin Willman sits down with Robert Faulkner, Founder of Datadial, to unpack what separates agencies that last from those that burn out. From launching a web agency in 1998 to navigating SEO, paid media, AI, and ever-changing digital trends, Robert shares hard-won lessons on patience, culture, and sustainable growth.
You’ll learn why chasing shiny tools and rapid scale often destroys agencies, how calm leadership creates long-term client trust, and why personality matters more than ever in modern digital marketing. Robert also explains how SEO fundamentals haven’t really changed, why attribution is increasingly unreliable, and what small e-commerce brands must do to stand out in a crowded Shopify world.
If you’re a founder, agency owner, marketer, or leader looking to build a profitable business without burnout, this episode offers a refreshing, honest perspective on what actually works over decades, not just quarters.
Get access to 250k+ link connections and build your website authority with us: https://www.digitalwebsolutions.com/
In this episode, we discuss:
00:00 - 01:15: What It Takes To Run A 30-Year Business
01:15 - 03:30: Why Patience Is The Real Secret
03:30 - 05:45: No Meetings And A Calm Work Culture
05:45 - 07:40: Avoiding The Flashy Agency Trap
07:40 - 10:05: SEO From 1998 To Today
10:05 - 12:20: Why Marketing Attribution Is Broken
12:20 - 14:50: How Small Brands Can Compete Online
14:50 - 17:10: The Problem With Most Shopify Websites
17:10 - 19:30: Why Personality Matters More Than Templates
19:30 - 22:00: Building A Personal Brand On LinkedIn
22:00 - 24:10: Does LinkedIn Actually Bring Clients?
24:10 - 26:00: Email Marketing That Gets Replies
26:00 - 27:11: Final Advice For Agency Owners
Connect with Robert Faulkner
https://www.linkedin.com/in/rob-faulkner/
https://www.datadial.net/
FOLLOW US
Website: https://www.digitalwebsolutions.com/
Facebook: https://www.facebook.com/digiwebsol
Instagram: https://www.instagram.com/dws_global
LinkedIn: https://www.linkedin.com/company/digital-web-solutions./
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By Digital Web SolutionsIn this episode of E-coffee with Experts, our host Austin Willman sits down with Robert Faulkner, Founder of Datadial, to unpack what separates agencies that last from those that burn out. From launching a web agency in 1998 to navigating SEO, paid media, AI, and ever-changing digital trends, Robert shares hard-won lessons on patience, culture, and sustainable growth.
You’ll learn why chasing shiny tools and rapid scale often destroys agencies, how calm leadership creates long-term client trust, and why personality matters more than ever in modern digital marketing. Robert also explains how SEO fundamentals haven’t really changed, why attribution is increasingly unreliable, and what small e-commerce brands must do to stand out in a crowded Shopify world.
If you’re a founder, agency owner, marketer, or leader looking to build a profitable business without burnout, this episode offers a refreshing, honest perspective on what actually works over decades, not just quarters.
Get access to 250k+ link connections and build your website authority with us: https://www.digitalwebsolutions.com/
In this episode, we discuss:
00:00 - 01:15: What It Takes To Run A 30-Year Business
01:15 - 03:30: Why Patience Is The Real Secret
03:30 - 05:45: No Meetings And A Calm Work Culture
05:45 - 07:40: Avoiding The Flashy Agency Trap
07:40 - 10:05: SEO From 1998 To Today
10:05 - 12:20: Why Marketing Attribution Is Broken
12:20 - 14:50: How Small Brands Can Compete Online
14:50 - 17:10: The Problem With Most Shopify Websites
17:10 - 19:30: Why Personality Matters More Than Templates
19:30 - 22:00: Building A Personal Brand On LinkedIn
22:00 - 24:10: Does LinkedIn Actually Bring Clients?
24:10 - 26:00: Email Marketing That Gets Replies
26:00 - 27:11: Final Advice For Agency Owners
Connect with Robert Faulkner
https://www.linkedin.com/in/rob-faulkner/
https://www.datadial.net/
FOLLOW US
Website: https://www.digitalwebsolutions.com/
Facebook: https://www.facebook.com/digiwebsol
Instagram: https://www.instagram.com/dws_global
LinkedIn: https://www.linkedin.com/company/digital-web-solutions./