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In this episode, Dr. Robbie Woelkers talks with clinic owner Jim Floyd about how switching from 60-minute to 45-minute appointments led to record profits while maintaining quality one-on-one care. Jim shares his journey of making this difficult decision, how he communicated the change to his team, and the impressive financial results that followed.

• 0:00 - Introduction and background
• 1:49 - Recent profit margin and revenue records
• 3:16 - The critical decision to change appointment lengths
• 4:58 - Maintaining one-on-one care while improving profitability
• 7:14 - How to manage team resistance to change
• 11:24 - Impact on utilization rates and cancellations
• 14:54 - Why 45-minute vs. 40-minute appointments
• 18:28 - Staff recruitment strategy for growth
• 25:16 - Current business constraints and challenges
• 30:52 - Why Jim takes PT students and interviews them
• 42:48 - Work-life harmony instead of work-life balance
• 49:46 - Building a support system as an owner

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