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How to attract the right clients to your clinic (and keep them coming back)
What does it take to keep patients coming back without feeling pushy?
In this episode, we’re back with Dr. Kellen Scantlebury, founder of Fit Club NY. Dr. Kellen has always done things a little differently — and his clinic is a testament to that. This time around, Denzil and Kellen dig into big topics like keeping patients accountable and the small shifts in environment and communication that can turn first-time visitors into long-term clients.
What You’ll Learn
- How to create a clinic environment that encourages rebooking
- What it means to “drive the bus” as a practitioner—and why it matters
- How to creatively expand your services
Guest Bio
Dr. Kellen Scantlebury is the founder of Fit Club NY, a cutting-edge physical therapy clinic in New York specializing in sports rehab, injury prevention, and performance training. With a background in strength training and a passion for redefining clinic culture, Kellen helps active individuals stay at the top of their game.
Resources mentioned
- Fit Club NY
- Dr. Kellen Scantlebury’s Playbook for Creatively Expanding Your Offerings
Enjoyed this episode?
Here are a few ways to stay in the loop:
- 📱 Subscribe on Spotify or Apple Podcasts
- 📷 Follow us on Instagram @frontdeskbyjane for behind-the-scenes moments and updates.
Radio Front Desk is Brought to You by Jane
We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like:
In this episode, Kellen shares how consistent follow-up builds trust and keeps patients on track. Jane’s Return Visit Reminders make that process easy — automatically nudging patients to book their next visit without adding to your to-do list. It’s a simple way to keep schedules full and care continuous, without feeling too pushy.
Learn more about Return Visit Reminders
Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.
The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.
View all episodes
By Jane.appWhat does it take to keep patients coming back without feeling pushy?
In this episode, we’re back with Dr. Kellen Scantlebury, founder of Fit Club NY. Dr. Kellen has always done things a little differently — and his clinic is a testament to that. This time around, Denzil and Kellen dig into big topics like keeping patients accountable and the small shifts in environment and communication that can turn first-time visitors into long-term clients.
What You’ll Learn
- How to create a clinic environment that encourages rebooking
- What it means to “drive the bus” as a practitioner—and why it matters
- How to creatively expand your services
Guest Bio
Dr. Kellen Scantlebury is the founder of Fit Club NY, a cutting-edge physical therapy clinic in New York specializing in sports rehab, injury prevention, and performance training. With a background in strength training and a passion for redefining clinic culture, Kellen helps active individuals stay at the top of their game.
Resources mentioned
- Fit Club NY
- Dr. Kellen Scantlebury’s Playbook for Creatively Expanding Your Offerings
Enjoyed this episode?
Here are a few ways to stay in the loop:
- 📱 Subscribe on Spotify or Apple Podcasts
- 📷 Follow us on Instagram @frontdeskbyjane for behind-the-scenes moments and updates.
Radio Front Desk is Brought to You by Jane
We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like:
In this episode, Kellen shares how consistent follow-up builds trust and keeps patients on track. Jane’s Return Visit Reminders make that process easy — automatically nudging patients to book their next visit without adding to your to-do list. It’s a simple way to keep schedules full and care continuous, without feeling too pushy.
Learn more about Return Visit Reminders
Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.
The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.