Burnout isn’t always solved by taking time off — especially if nothing really changes when you come back.

In this episode, Denzil shares a powerful question from psychotherapist and clinic owner Roxanne Francis: “What’s going to change this time when you go back?” It’s a simple prompt that opens the door to rethinking how we work, recover, and protect our energy before burnout hits.

Denzil speaks openly in this episode, reflecting on her own work life and sharing practical ways to make it more sustainable, with ideas like:

• Treating rest as part of the job, not a reward
• Bringing small vacation joys into everyday routines
• Making the first day back softer and slower
• Experimenting with fresh approaches to meetings, tools, and personal goals

For anyone juggling a full plate, whether it’s in healthcare, running a clinic, or navigating life in general, this episode offers thoughtful, down-to-earth ideas for making the everyday a little lighter.

Got your own tips for keeping burnout at bay? Send them to ⁠[email protected]⁠.And if you enjoy episodes like this, ⁠subscribe for more reflections from Denzil⁠.

Marketing doesn’t always come naturally — especially in healthcare. It can feel overwhelming, confusing, or like something you’re “supposed” to know how to do. But what if marketing didn’t have to feel like marketing at all?

In this episode of Radio Front Desk, host Denzil Ford shares highlights from a live panel recorded at a recent Jane retreat. Five practitioners from across North America — a chiropractor, a psychotherapist, a trauma psychologist, and two physiotherapists — joined ⁠Jane⁠ for a rich, candid conversation about marketing that feels human.

Together, they explored what it looks like to show up authentically and meaningfully in their communities.

What You’ll Learn

• Why “word of mouth” still works for clinics — and how to create experiences that spark it
• How to build long-term practitioner referral relationships that last
• Why your personality (and preferences) matter when choosing your clinic marketing approach
• Simple, scrappy ways to build trust through your clinic’s social media

Our Panelists

• ⁠Roxanne Francis⁠ – Psychotherapist and public speaker
• ⁠Amanda Buduris⁠ – Clinical psychologist and trauma therapist
• ⁠Emma Jack⁠ – Physiotherapist and owner of Press Play Physio
• ⁠Josh Satterlee⁠ – Chiropractor and educator
• ⁠Roni Glassman⁠ – Physiotherapist and movement specialist

Enjoyed this episode?

Here are a few ways to stay in the loop:

📱 Subscribe on⁠ Spotify⁠ or⁠Apple Podcasts⁠

📷 Follow us on Instagram ⁠@frontdeskbyjane⁠ for behind-the-scenes moments and updates

Radio Front Desk is Brought to You by Jane

The practitioners in this episode reminded us that great marketing isn’t about being loud — it’s about being present. 

That’s what inspired⁠ Jane’s new AI Scribe⁠ — a charting assistant designed to help you stay present in the moments that matter most. With AI Scribe, Jane securely listens during your session and generates a first draft of your chart note, so you can stay focused on care, not catching up on paperwork.

⁠Learn more about AI Scribe⁠

Disclaimer: This podcast is for informational purposes only and should not be considered professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.

What do you reach for when things get tense?

In this episode, Denzil opens up about what happens when pressure hits, like a tough phone call or a frustrated patient, and her brain suddenly goes blank. (Been there?)

She reflects on a conversation with her colleague ⁠Meghan Menzel⁠, ⁠Jane App’s⁠ Training Lead and a longtime clinic front desk pro, about the high-stress moments that come with the job — and how to find your footing when your nervous system is spinning.

Denzil shares some thoughts on:

• Why pressure-cooker moments are just part of the front desk reality
• The L.E.A.P. model: a simple rhythm for responding to tough interactions
• Go-to phrases you can keep in your back pocket (no perfect script needed)
• How tone, pace, and presence can often say more than the actual words

It’s an honest, practical listen for anyone who’s ever felt frozen in a tricky moment and wants to feel a little steadier next time.

Have a favourite phrase or approach that helps when things get tense? We’d love to hear it. Drop us a line at [email protected].

And if you want more reflections like these from Denzil, subscribe to her bi-weekly newsletter.

What does it take to create a truly welcoming clinic?

In this episode, we’re talking to Meghan Menzel. Before becoming the Training Lead at Jane, she spent nearly a decade working at the front desk — and she’s learned something most of us forget: the front desk isn’t just about scheduling and payments. It’s about presence, emotion, and the moments that set the rhythm for everything else in your clinic.

In this episode, Meghan and Denzil dig into what’s behind those moments. They talk about emotional regulation, building systems that support people (not just processes), and why the first few seconds of a client’s experience might be the most important of all.

Whether you’re answering phones or running the whole clinic — this one’s for you.

What You’ll Learn

• How to build real, human connection at the front desk — even on a busy day
• Strategies for handling difficult conversations with empathy (without taking it personally)
• Why your front desk systems should work with you,  not create more work
• The power of using personal strengths to build a stronger, happier front desk team

Guest Bio
Meghan Menzel is the Training Team Lead at Jane, approaching her 8-year “Jane-iversary” this June. Her healthcare background includes 8.5 years as an Office Manager and Chiropractic Assistant, giving her unique insight into the challenges and rewards of clinic life. Meghan's natural talent for education — explaining the "why" behind processes — drives her passion for "helping the helpers." When she’s not leading Jane's training initiatives, she's busy with her two kids, two dogs, and a small farm of cows and chickens. Meghan holds a black belt in Karate, and can recite the alphabet backwards — a skill that often helped when pulling paper files in her clinic days.

Resources mentioned

• Meghan Menzel on LinkedIn
• Meghan’s playbook 

Enjoyed this episode?

Here are a few ways to stay in the loop:

• 📱 Subscribe on Spotify or Apple Podcasts
• 📷 Follow us on Instagram @frontdeskbyjane for behind-the-scenes moments and updates.

Radio Front Desk is Brought to You by Jane
We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like: 

In this episode, we talk about the front desk as the heartbeat of the clinic — the place where warm, human moments set the tone for care. Jane’s Return Visit Reminders help extend that same thoughtful communication beyond the front desk. With gentle, customizable nudges, your patients stay connected to care, and your team spends less time chasing down rebookings.

Learn more at jane.app

Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.

If your relationship with money had a theme song, what would it be?

In this episode, Denzil reflects on her conversation with financial therapist Aseel El-Baba, who helps health and wellness pactitioners explore the emotional patterns behind their money habits, like avoidance, over-spending, and everything in between.

Denzil shares:

• Why we sometimes confuse spending with investing, like upgrading our clinic space or buying tools we don’t really need
• How avoiding money conversations (with clients, co-owners, or ourselves) can actually increase anxiety
• The emotional weight that comes with dipping into savings, even when it makes perfect sense
• A simple decision-making filter to bring more intention (and less stress) to bother personal and practice-related money choices
  
  
  

It’s a thoughtful listen for any practitioner or clinic owner who wants to feel more in control (and less alone) in their relationship with money.

Have a theme song in mind? We’d love to hear it! Send us a note at [email protected].

And if you’re looking for even more reflections from Denzil, go ahead and subscribe to her bi-weekly newsletter. 

What if your biggest business challenge wasn’t logistical, but emotional? In this episode of Radio Front Desk, ⁠financial therapist Aseel El-Baba⁠ sits down with Denzil to unpack the emotional and psychological roots of our money decisions, especially in the early stages of private practice. 

She invites new health and wellness practitioners to rethink budgeting, paying themselves, and why money has more meaning than what’s on paper.

Whether you’re launching your first clinic or just beginning to charge for your time, this episode offers a refreshing and compassionate approach to building financial confidence.

What You’ll Learn

• The hidden emotional stories that shape how we earn, spend, and save
• Actionable tips for managing money in the first year of private practice
• How to separate your personal worth from your bank balance

Guest Bio

⁠⁠Aseel El-Baba⁠⁠ is a visionary financial therapist, speaker, and founder of ⁠⁠Holistic Optimal Wealth⁠⁠. Using her background in psychology and financial planning on Toronto’s iconic Bay Street, she helps individuals heal financial anxiety and transform their relationship with money. Through a blend of modern psychology and ancient wisdom, Aseel empowers others to see money as a tool for healing, self-actualization, and sustainable change. A sought-after speaker, she captivates audiences with her empathy, storytelling, and insight.

Resources mentioned

• ⁠Holistic Optimal Wealth - website⁠
• ⁠Aseel El-Baba on LinkedIn⁠
• ⁠Holistic Optimal Wealth - Instagram⁠
• ⁠Aseel’s Playbook⁠

Enjoyed this episode? 

Here are a few ways to stay in the loop:

• 📱 Subscribe on ⁠Spotify⁠ or ⁠Apple Podcasts⁠
• 📷 Follow us on Instagram ⁠@frontdeskbyjane⁠ for behind-the-scenes moments and updates.

Radio Front Desk is Brought to You by Jane

We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like: 

Great tools don’t just do the job — they stay out of your way. That’s the idea behind AI Scribe, Jane’s new charting assistant.

We love how AI Scribe listens in during the appointment and starts your chart note for you — kind of like having a quiet assistant who catches the details while you focus on your patient.

You still review and approve everything, but it saves a ton of time. It just works without getting in the way, and that makes a big difference in a busy day.

⁠If you're curious, here's where you can learn more about AI Scribe.⁠

Leadership can feel like a constant balancing act, especially when you’re the kind of person who wants to do it all.

In this episode, Denzil reflects on her conversation with chiropractor, clinic owner, and business coach Dr. Manju Asdir, exploring the parts of leadership that can feel a little messy to navigate. Denzil reflects on:

• Why work relationships need both connection and clear boundaries
• How stepping back can empower your team to step up
• Why slowing down to reflect can move your leadership forward faster

For anyone leading a clinic, mentoring a team, or simply trying to grow as a manager, this episode offers thoughtful insights into the quiet, daily balances that shape effective leadership. 

Got a leadership tension you’re working through? We’d love to hear it! Send us a note at ⁠[email protected]⁠.

And if episodes like this help you lead with more clarity, don’t forget to subscribe and check out Denzil’s bi-weekly newsletter for more reflections.

What happens when your right-hand team member quits two weeks after you return from maternity leave? For chiropractor and business coach Dr. Manju Asdhir, it was the wake-up call that transformed her clinic — and her leadership.

In this episode, Dr. Manju shares with Denzil how she rebuilt her practice from the inside out. They explore what happens when you stop being the glue holding everything together, and start building systems that let others step up.

What You’ll Learn

• How to build a simple organizational structure that reduces daily chaos and helps your team step up
• The onboarding rituals and training systems that set new hires up for success
• Why clinic culture isn’t just about vibes — and how to build it intentionally, even with a small team
• The scoreboard system Dr. Manju used to track performance without micromanaging

Guest Bio

Dr. Manju Asdhir is a chiropractor, entrepreneur, and Solopreneur Coach with Clinic Accelerator. After becoming one of the first female chiropractors in Lindsay, Ontario, she grew her practice into three thriving clinics with a team of 25+ practitioners and over 10,000 patients served. Her flagship clinic earned multiple awards and 600+ five-star reviews. Today, she helps other healthcare professionals launch and scale successful, patient-centered practices — with strong systems and sustainable growth.

Resources mentioned

• Manju Asdhir on LinkedIn
• Manju’s playbook 
• Clinic Accelerator - website

Enjoyed this episode?
Here are a few ways to stay in the loop:

• 📱 Subscribe on Spotify or Apple Podcasts
• 📷 Follow us on Instagram @frontdeskbyjane for behind-the-scenes moments and updates.

Radio Front Desk is Brought to You by Jane
We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like: 

In this episode, Dr. Manju dives into why tracking the right metrics matters. And with Jane, that’s easy. Jane’s built-in Reporting tools give you a clear view of your clinic’s performance — from revenue and appointment trends to patient retention and staff productivity. With Jane's reports, you lead with data, not guesswork.

Learn more at jane.app/features/reporting

Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.

Giving feedback can feel awkward, emotional, or even confrontational — especially when you're trying to lead with empathy. In this episode, Denzil explores how to deliver clear, constructive feedback that builds trust instead of breaking it.

Reflecting on her conversation with retired psychologist and business coach Nicole McCance, she unpacks:

• Why feedback feels so hard — and why we avoid it
• How to use clear systems to reduce the sting of critique
• How to avoid the ineffective “feedback sandwich”
• Tips for handling attribution bias in team conversations
  
  

Whether you're a clinic owner, team lead, or just working on your leadership style, this episode offers actionable strategies to make feedback more effective and less scary.

Have a story about feedback that worked (or flopped)? We’d love to hear it. Email us at [email protected].

If reflections like these help you lead better, don’t forget to subscribe and check out Denzil’s bi-weekly newsletter for more leadership insights.

What happens when you hire before you're ready? If you're Nicole McCance — retired psychologist turned business coach — you build a 7-figure practice with 55 therapists. 

In this episode, Nicole joins Denzil to talk about this journey. She shares her tips on why systemizing before you hire is a game changer, how to build your dream team, and the way to attract your perfect candidate with a great job post. 

What You’ll Learn

• Tips for getting started – even when it’s scary
• Nicole’s 5-step method for growing a thriving clinic
• How to use personality tests to filter out poor-fit candidates
• The value of clear feedback (and how to make giving it less difficult!)

Guest Bio

Nicole McCance is a Psychologist (retired) turned Business Coach for therapists scaling to a group practice.  She expanded her private practice to 55 therapists and multiple 7 figures in 3 years (with toddler twins at home). Nicole sold her clinic in the 4th year and then retired as a Psychologist in her 5th year. She now teaches therapists how to help more people, make more money, and have more freedom following her proven method.

Resources mentioned

• ⁠The McCance Method - website⁠
• ⁠The McCance Method on Instagram⁠
• ⁠The Business Savvy Therapist Podcast⁠
• The Culture Code by Daniel Coyle
• ⁠The Big Five personality test⁠
• ⁠Kolbe personality test⁠
• Nicole’s Playbook - 5 steps for hiring & retention

Enjoyed this episode?

Here are a few ways to stay in the loop:

• 📱 Subscribe on ⁠Spotify⁠ or ⁠Apple Podcasts⁠
• 📷 Follow us on Instagram ⁠@frontdeskbyjane⁠ for behind-the-scenes moments and updates.

Radio Front Desk is Brought to You by Jane

We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like: 

If this episode has you thinking about hiring your first team member, Jane’s got your back. You can set up practitioner schedules, assign admin shifts, manage time off, and keep everyone in sync — without the spreadsheet headaches. It’s super intuitive (think: colour-coded calendars and real-time updates), and it works whether you’re just getting started or scaling your practice like Nicole. Check it out at ⁠jane.app/features⁠ to learn more.

Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.