This week on the podcast, we’re talking about the art (and strategy) of adding new services to your clinic. Denzil chats with Brandon Jacobs, founder of Park Integrative Health, about how he’s built a thriving multidisciplinary clinic by carefully selecting services that align with his vision: medical and allied health practitioners collaborating together. 

Denzil shares Brandon’s tips on growing intentionally — everything from starting with what you know, to focusing on big-picture goals, to the importance of timing. Whether you’re considering adding new disciplines or just curious about what makes a great clinic tick, this episode has something for you.

Have you opened a multidisciplinary clinic? We’d love to hear your story! Send in your thoughts and join the conversation.

And, if you’d like to get the Letter from the Editor delivered straight to your inbox each week, be sure to sign up for the written newsletter.

Brandon Jacobs often says that without integrative healthcare, his life wouldn’t be the same. A persistent feeling of being “off” led him on a years-long journey to find the source of his symptoms. Brandon was eventually diagnosed with a rare disorder that processes certain foods and turns them into ethanol in the body, making him feel “drunk.”

In this episode, Brandon shares how his personal health journey inspired a unique approach to healthcare by combining primary care with health and wellness — all under one roof.

To check out more stories like Brandon's, head to frontdesk.jane.app.

Guest bio

Brandon co-founded Park Integrative Health in 2016, where he currently leads as Director of Allied Health. Brandon’s approach to leadership is based on empathy, and he strives to create a safe, inviting culture that empowers others to thrive. He believes strongly in supporting others on their journey to reach their potential and become the best version of themselves. He seeks to help individuals understand their unique worth as they work towards their goals, whether professional, personal, or health-related.

In 2023, Brandon and the leadership team at Park Integrative Health worked on the build-out and creation of a sister location to house physiotherapy and chiropractic care for the business. Synapse by Park Integrative Health opened its doors in late 2023, and is proud to continue to support the community with a personalized integrative care experience.

Prior to building Park Integrative Health, Brandon worked as a school teacher, a certified personal trainer, a yoga instructor and trainer, and a Registered Massage Therapist.

Guest links

• Park Integrative Health on Instagram
• Synapse by Park Integrative Health
• Brandon Jacobs on Instagram
• Park Integrative Health on Facebook
• Park Integrative Health on LinkedIn
• Park Integrative Health Wellness Blog
• Park Integrative Health Resources + Webinars

In this episode

• 5 Love Languages by Gary Chapman

This week on the podcast, we’re exploring one of the most critical steps in building a successful clinic — choosing the right location. Denzil sits down with Eric and Caroline, co-founders of Vitae Health & Sport in North Vancouver, to unpack the thoughtful, strategic process behind their decision.

From analyzing community plans to surprising insights drawn from a major coffee chain’s strategy, Eric and Caroline’s story reveals just how much effort goes into finding a spot that not only works now but sets their clinic up for long-term success. They share the risks they took, the lessons they learned, and one clever lease negotiation that gave them a major advantage as first-time clinic owners.

Have you opened your own clinic? We’d love to hear how you chose your location! Send in your thoughts and join the conversation.

And, if you’d like to get the Letter from the Editor delivered straight to your inbox each week, be sure to ⁠sign up⁠ for the written newsletter!

In the world of business, many people say faster is better. More clients means more profit, and growth is good. While this advice works for some, it’s a notion Eric Vermander and his wife Caroline King are constantly pushing against.

Owners of Vitae Health & Sport in North Vancouver, Eric and Caroline are a husband-wife duo running their clinic for the long haul. They’ve taken a slower, yet intentional approach with their clinic, allowing them to craft a collaborative staff culture and a clinic experience that clients are organically attracted to.

In this episode, we talk about what practicing patience looks like in business and the hard work that goes into bringing your vision to life.

To check out more stories like Eric and Caroline's, head to frontdesk.jane.app.

Vitae Health & Sport is the result of a blend of ideas, experiences, and a shared vision. Caroline King grew up in the friendly Midwest, earning her degree in mass communication from Miami University in Ohio. She sharpened her organizational skills in New York City's advertising scene before pursuing a Master's of Education from Loyola University Baltimore. Ready for a new challenge, she embraced the entrepreneurial spirit.

Dr. Eric Vermander grew up in Ottawa, Ontario, and turned his passion for sports and cycling into a career while studying Human Kinetics at the University of Ottawa. All along, he spent over 14 years in the sports retail industry. His journey led him from the Canadian Rockies to the University of Western States in Portland, Oregon, where he pursued chiropractic medicine. He continued to gain valuable clinical experience in Vancouver, British Columbia for a decade.

Together, as a couple with a daughter in tow, they opened Vitae Health & Sport in North Vancouver in 2019. Since then, they’ve focused on cultivating relationships, growing their business, and becoming a trusted part of the community—all while learning and evolving along the way.

• Vitae Health & Sport
• Vitae Health & Sport on Instagram
• Vitae Health & Sport on Facebook

In this episode

• Vancity Credit Union

This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice. The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of Jane or Front Desk magazine.

This week on the podcast, we’re digging into the art of building trust—one of the biggest challenges in a cash-based clinic. Denzil reflects on a powerful conversation she had with David Bruton, owner of Between the Lines Physical Therapy in Denver, about what it takes to truly earn your patients’ confidence outside the traditional insurance model.

Through David’s story, Denzil unpacks key lessons on delivering value-driven care, guiding patients through the ins and outs of insurance reimbursements, and remembering building your caseload takes time. 

Have your own strategies for building trust in your clinic? We’d love to hear from you! Send in your thoughts and join the conversation.

And, if you’d like to get the Letter from the Editor delivered straight to your inbox each week, be sure to sign up for the written newsletter!

David Bruton Jr is no stranger to adversity. After eight seasons in the NFL and a long list of football-related injuries, he’s using the skills he learned playing professional sports to forge a new kind of physical therapy practice: one with the good vibes of an NFL locker room.

The physical space is just one way David is doing things differently. In this episode, he tells Denzil about some unexpected choices he’s made, the failures he’s faced, and how his experimentation resulted in something incredible.

To check out more stories like David's, head to frontdesk.jane.app.

As a former NFL veteran, David spent eight years on the gridiron, with seven of those years dedicated to the Denver Broncos, culminating in a thrilling Super Bowl 50 Championship victory. His journey began at the University of Notre Dame, where he honed his skills both on the field and in the classroom, laying the foundation for his future endeavours.

After David’s NFL career, he pursued higher education with the same determination, earning a Doctorate in Physical Therapy from the University of Colorado in 2021. But his commitment to making a difference didn't end there. He founded Bruton's Books in 2015, a literacy foundation aimed at supporting young readers in the Denver Public Schools system, channelling his passion for education into meaningful community impact.

Off the field, David finds joy in cycling, relishing the freedom of the open road. And when he’s not on two wheels, you can often find him lost in the pages of a good book, fuelling his curiosity and expanding his horizons. But above all, his greatest joy comes from spending time with his family, cherishing every moment they share together.

• Between the Lines Physical Therapy
• Bruton’s Books
• David Bruton Jr on Instagram
• David Bruton Jr on X (formerly Twitter)

This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice. The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of Jane or Front Desk magazine. Listener discretion is advised. This episode contains mature content and language that may not be suitable for all audiences. 

This week on the podcast, we’re celebrating Valentine’s Day by exploring the power of connection in your business! Denzil reflects on what it takes to create a space where people truly feel seen, valued, and part of a community. Drawing inspiration from Austin and Erin, the dynamic duo behind Coast Mountain CrossFit, this episode dives into how intentional actions can transform your clinic—or any space—into a welcoming haven. From small gestures to creative events, Denzil unpacks practical ways to foster loyalty and belonging for your clients and team.

Have a question or feedback for Denzil? We’d love to hear from you! Send in your thoughts and join the conversation.

And, if you’d like to get the Letter from the Editor delivered straight to your inbox each week, be sure to sign up for the written newsletter!

Register to receive the next issue of Front Desk ⁠here.⁠

Having a place to go outside of work and home where you feel like you belong is crucial to our well-being. And for a lot of people, that place is the gym.

That’s where Coast Mountain CrossFit comes in. What’s special about this gym is the quality of coaching plus the community it’s created, which includes our very own Denzil.

In this episode, Denzil is talking to two people she knows very well — the owners of Coast Mountain CrossFit, Austin Evans and Erin Joyce to talk about their fascinating story in community building and business growth.

To check out more stories like Austin and Erin's, head to frontdesk.jane.app.

Guest bio

Austin Evans discovered CrossFit at the age of 14, blending it into his sports-centered life, which at the time included junior hockey, snowboarding, football, and soccer (just to name a few!). His passion led him to coaching, and eventually, opening Coast Mountain Crossfit, a gym located North Vancouver. He thrives on inspiring his clients to surpass their fitness goals through the space and community he's built.

Erin Joyce began her athletic journey early with gymnastics and cheerleading, eventually representing Australia on the world stage. At 14, she started coaching gymnastics, sharing her love for training and helping others succeed. This set the stage for her to become a CrossFit coach a few years later, continuing in a new space with the same passion. Within her work and the world of CrossFit, Erin values the supportive community and pursuit of staying healthy and fit. Erin has been a CrossFit coach for eight years and co-owns Coast Mountain with Austin.

• Coast Mountain CrossFit
• Meet Austin and Erin
• Coast Mountain CrossFit on Instagram

This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice. The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of Jane or Front Desk magazine.

This week on the podcast, Denzil brings the warmth and wit of our Letter from the Editor newsletter straight to your ears! This episode dives into the art of creating content that truly resonates. Denzil reflects on a conversation with Matt Lundquist, the owner of Tribeca Therapy, and unpacks how writing with a bold point of view can make your work relatable and memorable.

Have a question or feedback for Denzil? We’d love to hear from you! Send in your thoughts and join the conversation.

And, if you’d like to get the Letter from the Editor delivered straight to your inbox each week, be sure to sign up for the written newsletter!

Register to receive the next issue of Front Desk ⁠here.⁠

Matt Lundquist didn’t always want to be a psychotherapist. Initially, he saw himself as more of a philosopher and social justice advocate — someone working to make change in his community.

But, in doing that, he found a passion for clinical work, appreciating the one-on-one connections he made with people and the direct impact he could have on their lives. That’s when he realized: “Wait a minute, I think I’m a therapist.” Today, Matt is the founder and clinical director of Tribeca Therapy in New York City.

In this episode, Denzil learns how Matt’s early leadership trials helped build a thriving, people-first therapy practice.

Read more stories like Matt’s over at frontdesk.jane.app.

Matt is the Founder and Clinical Director of Tribeca Therapy, a 15-year-old group psychotherapy practice in Lower Manhattan, New York City. Matt is the lead supervisor for the practice and views his primary task as supporting talented therapists to become thriving clinicians and supervisors.

Matt trained in both psychodynamic and postmodern therapies and has extensive experience working with systems including couples, families and groups. Matt has provided organizational consulting to Fortune-500 companies and nonprofits and has served as an adjunct clinical instructor at the Hunter College School of Social Work. In addition to managing and providing clinical leadership for the practice, Matt maintains an active practice with individuals and couples.

Tribeca Therapy Team
Tribeca Therapy Website
Tribeca Therapy on Instagram
Tribeca Therapy on X (formerly Twitter)
Tribeca Therapy on TikTok

This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice. The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of Jane or Front Desk magazine.