What happens when your right-hand team member quits two weeks after you return from maternity leave? For chiropractor and business coach Dr. Manju Asdhir, it was the wake-up call that transformed her clinic — and her leadership.

In this episode, Dr. Manju shares with Denzil how she rebuilt her practice from the inside out. They explore what happens when you stop being the glue holding everything together, and start building systems that let others step up.

What You’ll Learn

• How to build a simple organizational structure that reduces daily chaos and helps your team step up
• The onboarding rituals and training systems that set new hires up for success
• Why clinic culture isn’t just about vibes — and how to build it intentionally, even with a small team
• The scoreboard system Dr. Manju used to track performance without micromanaging

Guest Bio

Dr. Manju Asdhir is a chiropractor, entrepreneur, and Solopreneur Coach with Clinic Accelerator. After becoming one of the first female chiropractors in Lindsay, Ontario, she grew her practice into three thriving clinics with a team of 25+ practitioners and over 10,000 patients served. Her flagship clinic earned multiple awards and 600+ five-star reviews. Today, she helps other healthcare professionals launch and scale successful, patient-centered practices — with strong systems and sustainable growth.

Resources mentioned

• Manju Asdhir on LinkedIn
• Manju’s playbook 
• Clinic Accelerator - website

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Radio Front Desk is Brought to You by Jane
We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like: 

In this episode, Dr. Manju dives into why tracking the right metrics matters. And with Jane, that’s easy. Jane’s built-in Reporting tools give you a clear view of your clinic’s performance — from revenue and appointment trends to patient retention and staff productivity. With Jane's reports, you lead with data, not guesswork.

Learn more at jane.app/features/reporting

Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.

Giving feedback can feel awkward, emotional, or even confrontational — especially when you're trying to lead with empathy. In this episode, Denzil explores how to deliver clear, constructive feedback that builds trust instead of breaking it.

Reflecting on her conversation with retired psychologist and business coach Nicole McCance, she unpacks:

• Why feedback feels so hard — and why we avoid it
• How to use clear systems to reduce the sting of critique
• How to avoid the ineffective “feedback sandwich”
• Tips for handling attribution bias in team conversations
  
  

Whether you're a clinic owner, team lead, or just working on your leadership style, this episode offers actionable strategies to make feedback more effective and less scary.

Have a story about feedback that worked (or flopped)? We’d love to hear it. Email us at [email protected].

If reflections like these help you lead better, don’t forget to subscribe and check out Denzil’s bi-weekly newsletter for more leadership insights.

What happens when you hire before you're ready? If you're Nicole McCance — retired psychologist turned business coach — you build a 7-figure practice with 55 therapists. 

In this episode, Nicole joins Denzil to talk about this journey. She shares her tips on why systemizing before you hire is a game changer, how to build your dream team, and the way to attract your perfect candidate with a great job post. 

What You’ll Learn

• Tips for getting started – even when it’s scary
• Nicole’s 5-step method for growing a thriving clinic
• How to use personality tests to filter out poor-fit candidates
• The value of clear feedback (and how to make giving it less difficult!)

Guest Bio

Nicole McCance is a Psychologist (retired) turned Business Coach for therapists scaling to a group practice.  She expanded her private practice to 55 therapists and multiple 7 figures in 3 years (with toddler twins at home). Nicole sold her clinic in the 4th year and then retired as a Psychologist in her 5th year. She now teaches therapists how to help more people, make more money, and have more freedom following her proven method.

Resources mentioned

• ⁠The McCance Method - website⁠
• ⁠The McCance Method on Instagram⁠
• ⁠The Business Savvy Therapist Podcast⁠
• The Culture Code by Daniel Coyle
• ⁠The Big Five personality test⁠
• ⁠Kolbe personality test⁠
• Nicole’s Playbook - 5 steps for hiring & retention

Enjoyed this episode?

Here are a few ways to stay in the loop:

• 📱 Subscribe on ⁠Spotify⁠ or ⁠Apple Podcasts⁠
• 📷 Follow us on Instagram ⁠@frontdeskbyjane⁠ for behind-the-scenes moments and updates.

Radio Front Desk is Brought to You by Jane

We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like: 

If this episode has you thinking about hiring your first team member, Jane’s got your back. You can set up practitioner schedules, assign admin shifts, manage time off, and keep everyone in sync — without the spreadsheet headaches. It’s super intuitive (think: colour-coded calendars and real-time updates), and it works whether you’re just getting started or scaling your practice like Nicole. Check it out at ⁠jane.app/features⁠ to learn more.

Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.

This week on Radio Front Desk, we’re exploring the kind of confidence that helps practitioners — and their patients — thrive.

Inspired by her conversation with Jane’s Co-founder, Alison Taylor, Denzil reflects on what it really takes to build confidence and a thriving clinic. From encouraging patients to come back when care is still needed to creating a team culture rooted in learning and support, this episode is full of practical ways to grow trust in yourself, your team, and your practice.

Have thoughts on what helps practitioners grow and succeed? We’d love to hear from you! Drop us a line at [email protected].

And if reflections like these speak to you, don’t forget to sign up for my bi-weekly newsletter to get more stories like this straight to your inbox.

This guest is a special one: Alison Taylor — the Co-Founder and Co-CEO of Jane.

Before Jane, Ali was right there with you — managing her clinic, leading a team, scrubbing clinic floors, and juggling it all while starting a family. This episode dives into those messy early days, hard-earned lessons, and the traits Ali believes make a truly successful practitioner.

What You’ll Learn

• Ali’s story from clinic owner to CEO of Jane
• The role of technology in healthcare
• The traits that Ali thinks make up a successful practitioner 
• How clinic culture and intentional leadership shape a thriving practice

Guest Bio

Alison Taylor is the co-founder and co-CEO of Jane, which publishes Front Desk magazine and Radio Front Desk. With a background as a multidisciplinary clinic owner, she has worked alongside her co-founder to create an EMR for health and wellness business owners that’s genuinely helpful. Jane has quickly grown into a trusted, user-friendly platform, offering solutions that make clinic life easier.

Alison’s dedication to supporting small businesses and improving patient care shines through in her leadership style, which emphasizes collaboration, community, and steady improvement — all with a personal touch.

Resources mentioned

• ⁠Jane App - website⁠
• ⁠Alison Taylor on Linkedin⁠
• ⁠Jane App on Instagram⁠

Enjoyed this episode?

Here are a few ways to stay in the loop:

• 📱 Subscribe on ⁠Spotify⁠ or ⁠Apple Podcasts⁠
• 📷 Follow us on Instagram ⁠@frontdeskbyjane⁠ for behind-the-scenes moments and updates.

Radio Front Desk is Brought to You by Jane

We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like: 

One thing Ali reminded us of is just how important it is to create a smooth, confident experience for your patients — starting before they even walk through the door. Jane’s online booking makes scheduling easier for both you and your patients or clients. With real-time availability, flexible scheduling options, and automated reminders, managing appointments feels effortless. Plus, you can customize the look and feel of your booking site to match your brand, creating a polished, professional presence online — no coding required.

Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.

Rejection is never easy, but it’s often where the real growth happens.

In this episode, Denzil reflects on her conversation with Angel Leung, founder of Baby Bean Consulting, about rejection and the resilience that comes from it.

Here, Denzil dives deep into the emotional side of business — the sting of rejection, the importance of resilience, and why hearing "no" isn't the end of the story. You’ll learn strategies for staying confident in your value, building genuine connections, and pushing through those uncomfortable moments to find success.

If you want to share your story of rejection and resilience, we’d love to hear about it! Send us an email and join the conversation.

And, if you’d like to get stories like this delivered straight to your inbox each week, don’t forget to ⁠sign up⁠ for the Letter from the Editor newsletter.

In this episode, we’re chatting with Angel Leung — a registered nurse whose deeply personal story inspired the creation of Baby Bean Consulting.

After navigating her own experiences with pregnancy loss, Angel focused on building a business that provides compassionate support to women going through similar journeys. Here, we explore Angel’s story, and the innovative ways she’s helping women and workplaces address miscarriage and birth trauma.

Trigger Warning: This episode discusses pregnancy loss, miscarriage, and related emotional experiences. Listener discretion is advised.

What You’ll Learn

• How Angel’s personal journey inspired innovative healthcare solutions
• Balancing motherhood and entrepreneurship
• Strategies for workplaces to improve support for pregnancy loss and birth trauma
• The role of advocacy in improving women’s health and systemic change

Guest Bio
Angel Leung is a Registered Nurse and the founder of Baby Bean Consulting, a business dedicated to supporting women through miscarriage, pregnancy after loss, and birth trauma. Combining her clinical expertise with personal experience, Angel advocates for better healthcare practices, expert education, and systemic change to ensure women receive the compassionate care they deserve.

Resources mentioned

• Baby Bean Consulting – Website
• Angel Leung on LinkedIn
• Baby Bean Consulting on Instagram
• Angel’s Playbook - Lessons for Starting Your First Business

Enjoyed this episode? Here are a few ways to stay in the loop:

• 📱 Subscribe on Spotify or Apple Podcasts
• 📷 Follow us on Instagram @frontdeskbyjane for behind-the-scenes moments and updates.

Radio Front Desk is brought to you by Jane

We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like:

Jane’s mobile app for patients takes the hassle out of connecting with your patients. Patients can join Telehealth appointments directly through the Jane mobile app with a single tap — no need to search for links or deal with extra steps. This makes it easier for those navigating difficult health events to get access to the care they need. Learn more about Jane's mobile app for Patients.

Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.

This week on the podcast, we’re talking about how a little fun can go a long way in creating meaningful connections with your patients.

Inspired by her chat with Dr. Kellen Scantlebury of Fit Club NY, Denzil dives into the art of making your clinic a place patients actually want to return to. She shares ideas for hiring a team that brings the right vibe, building connection outside the actual care itself, and even what her own dream clinic would feel like. 

Have you tried anything to make your clinic more fun or inviting? We’d love to hear about it! Send us an email and join the conversation.

And, if you’d like to get stories like this delivered straight to your inbox each week, don’t forget to ⁠sign up⁠ for the Letter from the Editor newsletter.

In this episode, we’re back with Dr. Kellen Scantlebury, founder of Fit Club NY. Dr. Kellen has always done things a little differently — and his clinic is a testament to that. This time around, we tackle big topics like keeping patients accountable, growing your network, and rebooking strategies that actually work.

What You’ll Learn

• How to create a clinic environment that encourages rebooking
• What it means to “drive the bus” as a practitioner—and why it matters
• How to creatively expand your services

Guest Bio

Dr. Kellen Scantlebury is the founder of Fit Club NY, a cutting-edge physical therapy clinic in New York specializing in sports rehab, injury prevention, and performance training. With a background in strength training and a passion for redefining clinic culture, Kellen helps active individuals stay at the top of their game.

Resources mentioned

• Fit Club NY
• Dr. Kellen Scantlebury’s Playbook for Creatively Expanding Your Offerings

Enjoyed this episode?

Here are a few ways to stay in the loop:

• 📱 Subscribe on Spotify or Apple Podcasts
• 📷 Follow us on Instagram @frontdeskbyjane for behind-the-scenes moments and updates.

Radio Front Desk is Brought to You by Jane

Ever wish patient follow-ups could take care of themselves? Jane’s rebooking reminders do just that! They’re like a gentle nudge for your patients to come back, so you don’t have to chase them down (or even think about it). If today’s chat got you wondering how to boost retention without coming across as pushy, this is totally worth checking out. Learn more about Jane’s Rebooking Reminders.

Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.

In this bonus episode, we’re jumping into the second half of our conversation with Meg and Neena from Articulate Design + Consulting. Here, they walk us through a few of their tips from their playbook for finding your space.

What you’ll learn:

• What really matters when choosing a location
• Why square footage isn’t always what it seems
• How preparation gives you an edge when negotiating with landlords

Resources mentioned in this episode:

• Articulate Design’s Playbook for Finding Your Space

Stay connected:

• Subscribe to the podcast for more inspiring stories.
• Follow us on Instagram: ⁠@frontdeskbyjane⁠
• Explore more resources at ⁠frontdesk.jane.app.⁠