Rejection is never easy, but it’s often where the real growth happens.

In this episode, Denzil reflects on her conversation with Angel Leung, founder of Baby Bean Consulting, about rejection and the resilience that comes from it.

Here, Denzil dives deep into the emotional side of business — the sting of rejection, the importance of resilience, and why hearing "no" isn't the end of the story. You’ll learn strategies for staying confident in your value, building genuine connections, and pushing through those uncomfortable moments to find success.

If you want to share your story of rejection and resilience, we’d love to hear about it! Send us an email and join the conversation.

And, if you’d like to get stories like this delivered straight to your inbox each week, don’t forget to ⁠sign up⁠ for the Letter from the Editor newsletter.

In this episode, we’re chatting with Angel Leung — a registered nurse whose deeply personal story inspired the creation of Baby Bean Consulting.

After navigating her own experiences with pregnancy loss, Angel focused on building a business that provides compassionate support to women going through similar journeys. Here, we explore Angel’s story, and the innovative ways she’s helping women and workplaces address miscarriage and birth trauma.

Trigger Warning: This episode discusses pregnancy loss, miscarriage, and related emotional experiences. Listener discretion is advised.

What You’ll Learn

• How Angel’s personal journey inspired innovative healthcare solutions
• Balancing motherhood and entrepreneurship
• Strategies for workplaces to improve support for pregnancy loss and birth trauma
• The role of advocacy in improving women’s health and systemic change

Guest Bio
Angel Leung is a Registered Nurse and the founder of Baby Bean Consulting, a business dedicated to supporting women through miscarriage, pregnancy after loss, and birth trauma. Combining her clinical expertise with personal experience, Angel advocates for better healthcare practices, expert education, and systemic change to ensure women receive the compassionate care they deserve.

Resources mentioned

• Baby Bean Consulting – Website
• Angel Leung on LinkedIn
• Baby Bean Consulting on Instagram
• Angel’s Playbook - Lessons for Starting Your First Business

Enjoyed this episode? Here are a few ways to stay in the loop:

• 📱 Subscribe on Spotify or Apple Podcasts
• 📷 Follow us on Instagram @frontdeskbyjane for behind-the-scenes moments and updates.

Radio Front Desk is brought to you by Jane

We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like:

Jane’s mobile app for patients takes the hassle out of connecting with your patients. Patients can join Telehealth appointments directly through the Jane mobile app with a single tap — no need to search for links or deal with extra steps. This makes it easier for those navigating difficult health events to get access to the care they need. Learn more about Jane's mobile app for Patients.

Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.

This week on the podcast, we’re talking about how a little fun can go a long way in creating meaningful connections with your patients.

Inspired by her chat with Dr. Kellen Scantlebury of Fit Club NY, Denzil dives into the art of making your clinic a place patients actually want to return to. She shares ideas for hiring a team that brings the right vibe, building connection outside the actual care itself, and even what her own dream clinic would feel like. 

Have you tried anything to make your clinic more fun or inviting? We’d love to hear about it! Send us an email and join the conversation.

And, if you’d like to get stories like this delivered straight to your inbox each week, don’t forget to ⁠sign up⁠ for the Letter from the Editor newsletter.

In this episode, we’re back with Dr. Kellen Scantlebury, founder of Fit Club NY. Dr. Kellen has always done things a little differently — and his clinic is a testament to that. This time around, we tackle big topics like keeping patients accountable, growing your network, and rebooking strategies that actually work.

What You’ll Learn

• How to create a clinic environment that encourages rebooking
• What it means to “drive the bus” as a practitioner—and why it matters
• How to creatively expand your services

Guest Bio

Dr. Kellen Scantlebury is the founder of Fit Club NY, a cutting-edge physical therapy clinic in New York specializing in sports rehab, injury prevention, and performance training. With a background in strength training and a passion for redefining clinic culture, Kellen helps active individuals stay at the top of their game.

Resources mentioned

• Fit Club NY
• Dr. Kellen Scantlebury’s Playbook for Creatively Expanding Your Offerings

Enjoyed this episode?

Here are a few ways to stay in the loop:

• 📱 Subscribe on Spotify or Apple Podcasts
• 📷 Follow us on Instagram @frontdeskbyjane for behind-the-scenes moments and updates.

Radio Front Desk is Brought to You by Jane

Ever wish patient follow-ups could take care of themselves? Jane’s rebooking reminders do just that! They’re like a gentle nudge for your patients to come back, so you don’t have to chase them down (or even think about it). If today’s chat got you wondering how to boost retention without coming across as pushy, this is totally worth checking out. Learn more about Jane’s Rebooking Reminders.

Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.

In this bonus episode, we’re jumping into the second half of our conversation with Meg and Neena from Articulate Design + Consulting. Here, they walk us through a few of their tips from their playbook for finding your space.

What you’ll learn:

• What really matters when choosing a location
• Why square footage isn’t always what it seems
• How preparation gives you an edge when negotiating with landlords

Resources mentioned in this episode:

• Articulate Design’s Playbook for Finding Your Space

Stay connected:

• Subscribe to the podcast for more inspiring stories.
• Follow us on Instagram: ⁠@frontdeskbyjane⁠
• Explore more resources at ⁠frontdesk.jane.app.⁠

This week on the podcast, we’re talking about how your workspace can do more than just function — it can actually feel like you.

Inspired by her chat with Meg and Neena from Articulate Design and Consulting,  Denzil dives into the intersection of design and identity. From personalizing your clinic with meaningful items to the magic of biophilic design, this episode is packed with ideas to help you create a space that’s both intentional and full of personality. Plus, Denzil shares the story behind the podcast’s unofficial mascot and why adding a little you to your surroundings can forge an instant connection.

What have you done to make your space uniquely yours? We’d love to hear about it! Send us an email and join the conversation.

And, if you’d like to get the Letter from the Editor delivered straight to your inbox each week, be sure to ⁠sign up⁠ for the written newsletter.

In this episode, we talk to Meg and Neena, the founders of Articulate Design + Consulting. These physios-turned-designers are on a mission to transform healthcare spaces for patients and clinicians everywhere. Here, they’ll reveal how thoughtful design can improve not just your clinic’s look, but also the care you deliver — and why ditching the front desk might be the best move you’ll ever make.

What you’ll learn:

• How design can subtly reshape the care you provide
• Ways to infuse your personality into your clinic
• How to rethink conventional clinic layouts to optimize functionality

Resources mentioned in this episode:

• ⁠Articulate Design⁠
• ⁠Ginger Desk⁠

Stay connected:

• Subscribe to the podcast for more inspiring stories.
• Follow us on Instagram: ⁠@frontdeskbyjane⁠
• Explore more resources at ⁠frontdesk.jane.app.⁠

This week on the podcast, we’re chatting about a real challenge of becoming a leader: how stepping back is actually really hard. 

Sharing personal insights and lessons from her growth coach Melody, Denzil opens up about the fears and resistance that can come with delegation and letting go. She explores how reframing resistance can help make the leap into leadership a little easier. 

Whether you’re leading a team or preparing to take that next step, this episode has something to take away. 

Have your own leadership story? We’d love to hear it! Send us an email and join the conversation.

And, if you’d like to get the Letter from the Editor delivered straight to your inbox each week, be sure to ⁠sign up⁠ for the written newsletter.

Melody Taylor is not a clinic owner. But she is the Growth and Development coach at Jane and knows a thing or two about leading a team, growing a business, and living up to your potential. And over the past year, Melody has become a mentor and coach for many other leaders at Jane.

In this episode, Denzil and Melody talk about letting go as a leader, establishing non-negotiables that can help you as you begin to guide others, and self-care that goes outside of the “Instagrammable”.

To check out more stories like Melody’s, head to frontdesk.jane.app.

Guest bio

Meet Melody Taylor, Jane’s Growth and Development Coach. With over 20 years of experience in strategy, leadership development, and executive coaching, Melody is passionate about helping businesses thrive through their people. She’s all about building genuine connections and crafting solutions that fit each client's unique needs. Melody blends sharp business insights with a personal, motivating touch to inspire purpose-driven growth in both individuals and teams.

In this episode

• It Begins with Trust article by Frances X. Frei and Anne Morriss

This week on the podcast, we’re talking about the art (and strategy) of adding new services to your clinic. Denzil chats with Brandon Jacobs, founder of Park Integrative Health, about how he’s built a thriving multidisciplinary clinic by carefully selecting services that align with his vision: medical and allied health practitioners collaborating together. 

Denzil shares Brandon’s tips on growing intentionally — everything from starting with what you know, to focusing on big-picture goals, to the importance of timing. Whether you’re considering adding new disciplines or just curious about what makes a great clinic tick, this episode has something for you.

Have you opened a multidisciplinary clinic? We’d love to hear your story! Send in your thoughts and join the conversation.

And, if you’d like to get the Letter from the Editor delivered straight to your inbox each week, be sure to sign up for the written newsletter.