Radio Front Desk

Happy New Year and happy one year of Radio Front Desk!

We’ve spent the past year talking with clinic owners, practitioners, and leaders about what it really takes to run a health and wellness business. And when we looked back, we realized there were way too many helpful episodes to keep to ourselves. So, we rounded up some of our favourite moments from these conversations and stitched them together for you.

In this “most replayed” episode, you’ll hear:

• Jane co-founder Alison Taylor on learning to trust yourself as a practitioner
• Dr. Manju Asdhir on the leadership wake-up call that changed how she ran her clinic
• Andrew Riesen on keeping finances simple when you're just getting started
• Melody Taylor on what it really means to lead 
• Roxanne Francis on shame, self-trust, and asking for help when business feels hard

So if you missed any of these conversations, or if you just need a reminder that you’re not alone in this work, this episode is a great place to start.

Guest Bios

• Alison Taylor - Co-founder and Co-CEO of Jane 
• Dr. Manju Asdhir - Chiropractor and Coach at Clinic Accelerator
• Andrew Riesen - CEO of Heard
• Melody Taylor - Growth & Development Coach at Jane 
• Roxanne Francis - Psychotherapist and public speaker

Enjoyed this episode?

Here are a few ways to stay in the loop:

• 📱 Subscribe on Spotify or Apple Podcasts
• 📷 Follow us on Instagram @janerunsclinics for behind-the-scenes moments and updates.

Radio Front Desk is Brought to You by Jane

We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like: 

As we head into 2026, we’re looking forward to another year of building something great together. 

We’re starting with a quick way for patients to show you what’s bothering them before they arrive, and adding the body chart part to your intake forms. Plus, we’ve rebuilt our Fullscript integration to work more smoothly within Jane, and let you make the most of everything Fullscript has to offer. 

You can learn more about these and other product updates here. 

Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the offi

We know AI can give us answers in seconds. But can it really heal us? 

Therapy has never been more normalized… or more out of reach. And as waitlists grow and costs rise, AI has quietly become a place people go when they don’t know where else to turn. But what if it’s more than just information and convenience that people are seeking out in AI?

We asked four therapists how they feel about their clients turning to AI for answers in an article from Front Desk Volume 6. And now, we’re turning it into a special narrative episode to dive even deeper into this topic. 

They explore why AI can sometimes feel safer than a human, how therapists are helping clients use it more intentionally, and what they’re hearing from colleagues and other practitioners across the field. It’s a fascinating look at an industry in transition, and what the future of care might hold.

What You’ll Learn

• Why so many people are turning to AI for comfort, clarity, or “quick therapy”
• The emotional risks and rewards of getting answers at the speed of a search bar
• What therapists fear AI might replace (and what it absolutely can’t)
• How clinicians are integrating AI thoughtfully, from note-taking to between-session support
  
  

Read this article in Front Desk Volume 6

Guest Bio

• Roxanne Francis - Psychotherapist and public speaker
• Amanda Buduris - Clinical psychologist and business coach
• Carolyn Solo - Licensed Clinical Social Worker and business coach
• Elana Sures - Clinical counsellor and clinic owner

Enjoyed this episode?

Here are a few ways to stay in the loop:

• 📱 Subscribe on Spotify or Apple Podcasts
• 📷 Follow us on Instagram @janerunsclinics for behind-the-scenes moments and updates.

Radio Front Desk is Brought to You by Jane

We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like: 

The therapists in this episode told us they don’t want AI to replace care, but they do see its potential to support the people who provide it.

That’s exactly what Jane’s AI Scribe does. By securely listening during your session and drafting your notes for you, AI Scribe takes care of the paperwork so you can focus fully on taking care of your patients. Designed it thoughtfully and helpfully, we built AI Scribe to support the work you do, not replace it. 

Learn more about AI Scribe

Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.

​​What if you’re not bad with money? You just don’t speak the language?

In this episode, Denzil shares how a conversation with Andrew Riesen (CEO and co-founder of Heard) helped her see finances in a new way.

As a lifelong “words person,” she talks honestly about feeling intimidated by spreadsheets, the quiet shame of not understanding money terms, and the kinds of professionals who made things finally click.

Along the way, Denzil invites you to:

• Look for accountants and advisors who translate, not perform
• Ask “silly” questions (and notice who makes you feel small for asking)
• Request things in writing so you can process them on your own time
• Seek out the pros who think one step ahead and tailor advice to your real life
  
  

If the money side of your clinic has ever felt confusing or overwhelming, this is a gentle reminder that you don’t have to become a “numbers person” overnight. You just have to find the right translators to help you learn the language.

Have a story about when the financial side of your business finally started to make sense? Denzil would love to hear it. Email her at [email protected]. And if you enjoy episodes like this, subscribe for more reflections from Denzil.

What is it about tax season that makes us feel like we’re falling behind?

In this episode, Denzil sits down with Andrew Riesen, co-founder of Heard, to talk about the financial side of running a clinic.

Andrew gets real about the emotions behind money management and why so many clinicians struggle to stay on top of it. But he also talks about how to replace that overwhelm with confidence. 

This conversation is raw and open, and teaches you simple habits that make your numbers feel less intimidating and your decisions a little clearer.

🇺🇸 Quick note: Some details in this episode reference the U.S. tax structure, but many of the ideas apply broadly. 

What You’ll Learn:

• Why “good enough” bookkeeping beats a perfect system you’ll never stick to
• Simple first steps to separate business and personal finances
• What counts as a deduction (and what most clinic owners miss)
• How to build financial habits that make time off (and tax time) possible
• When it’s time to call in a professional

Guest Bio

Andrew Riesen is a mission-driven entrepreneur, financial accountant, and CEO of Heard, the financial back-office for therapists in private practice. Prior to Heard, Andrew worked at PWC, where he worked as a financial accountant, helped build an internal software incubator, and co-founded an affordable sales tax solution for small to medium-sized businesses

When not supporting mental health professionals in private practice, Andrew can be found exploring the nooks and crannies of the Pacific Northwest trail-running, cycling, or snowboarding, or at home with his nose in a book or journal.

Resources mentioned

• Andrew’s Playbook
• Andrew on LinkedIn
• Heard: website

Enjoyed this episode?

Here are a few ways to stay in the loop:

• 📱 Subscribe on Spotify or Apple Podcasts
• 📷 Follow us on Instagram @janerunsclinics for behind-the-scenes moments and updates.

Radio Front Desk is Brought to You by Jane

We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like: 

We talk a lot about feeling prepared for year-end in this episode. And Jane knows this is true for your account as well. 

That’s why the team put together Jane's Tips for Year-End: a guide that breaks down everything you might want to consider for a smooth rollover into the new year. You can even find a printable year-end checklist to help you stay on track with your tasks. 

Learn more about Jane's Tips for Year-End

Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.

What if the best thing about your work… is you?

In this episode, Denzil reflects on how a personal memory (and a conversation with Destin from Jane App) reframed how she thinks about the relationship between who we are and what we do.

Destin’s story about how her grandmother’s illness led her into nonprofit work and, eventually, to a career in community building reminded Denzil of something important: The personal parts of us don’t need to be tucked away from our professional lives. In fact, they might be our biggest advantage.

In this reflective episode, Denzil invites you to:

• Trace your own professional path back to its personal beginnings
• Notice the strengths that come easily (but might go unappreciated)
• Consider how your natural interests could shape your business in meaningful ways
  
  
  

If you’re building something (especially a clinic), this is a gentle nudge to follow that quiet thread that’s been there all along. The one that feels like you.

Have a story about what lit the spark for your own career? Denzil would love to hear it. Email her at [email protected]. And if you enjoy episodes like this, subscribe for more reflections from Denzil.

What if building your clinic’s community could feel natural, and maybe even fun?

In this episode of Radio Front Desk, Denzil sits down with Destin Jones, Jane’s Head of Community and Events, to unpack what “community” really means for clinics. 

Destin has spent her career figuring out what actually makes people come together, and in this episode, she shares how to make authentic connections with your community (and why it matters). 

Here, we’ll unpack the deeply human side of community building: where to start, how to keep it real, and why you don’t need to be everywhere to make an impact.

What You’ll Learn:

• How to find and meet your community where they already are 
• Why an authentic, consistent connection beats being “everywhere” on social media
• The difference between marketing to your audience and building with your audience
• How to use AI to handle your “marketing chores” so you can focus on real relationship-building
  
  

Guest Bio

Destin is the Director of Community at Jane. Destin has been working in tech and community for over 15 years and is a passionate advocate for community-led growth and how community can help businesses big and small connect with their customers in a real, human way to build authentic relationships while also achieving their goals. She is based on Vancouver Island with her husband, daughter, and their grumpy but lovable beagle-corgi cross, Walt.

Resources mentioned

• Destin’s Playbook
• Destin on LinkedIn
• Jane App
• Hootsuite

Enjoyed this episode?

Here are a few ways to stay in the loop:

• 📱 Subscribe on Spotify or Apple Podcasts
• 📷 Follow us on Instagram @janerunsclinics for behind-the-scenes moments and updates.

Radio Front Desk is Brought to You by Jane

We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like: 

In this episode, Destin reminds us that community isn’t built by being everywhere. It’s built through genuine connection. The same goes for your patient relationships. Staying connected between appointments doesn’t have to feel overwhelming or impersonal.

That’s why Jane built Secure Messaging. It gives you an easy, PHIPA- and HIPAA-compliant way to keep in touch with your patients — to answer questions, share resources, and continue supporting their progress, all from right inside Jane.

Learn more about Secure Messaging

Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.

What actually works when it comes to marketing?

In this episode, Denzil revisits a question that kept surfacing in her early interviews with clinic owners: What actually works when it comes to marketing?

After hearing a different answer every time, she did what any curious editor would do: she wrote it all down. Here, she reflects on her takeaways from the article, the advice she took from her guests, and the growing realization that marketing isn’t a plug-and-play formula. You’ll hear about:

• Why marketing isn’t one-size-fits-all (and why that’s a good thing)
• Real strategies that worked for real clinics 
• What it means to be findable, trustworthy, and truly connected to your community
  
  

If you’re feeling lost in all the marketing advice, this episode might help inspire a plan that actually works for you.

You can read Denzil’s full article here.

And as always, reach out to [email protected] with your thoughts and stories. And if you enjoy episodes like this, subscribe for more reflections from Denzil.

Every clinic owner faces a season where things don’t feel perfect. But why do so few talk about it?

In this episode of Radio Front Desk, Denzil sits down with psychotherapist and clinic owner Roxanne Francis to talk about what it’s really like to run a clinic when things don’t feel as perfect as they look. 

Roxanne opens up about facing shame, comparison, and the pressure to appear put-together as she navigated growing a business. But she also opens up about how she found her footing again.

What You’ll Learn:

• How to recognize and release the pressure to “have it all together” as a clinic owner
• Why shame and comparison thrive in silence, and how to bring them into the light
• What professional vulnerability looks like (and how to practice it safely)
• Why your relationship with money is emotional, and how to rebuild trust with it

Guest Bio

Roxanne Francis is an award-winning psychotherapist, registered social worker, leadership coach, consultant, and international speaker with over 15 years of experience helping people transform their lives. As Founder and CEO of Francis Psychotherapy & Consulting Services, she leads a group practice, coaches and supervises therapists, and advises organizations on mental health, DEI, racial trauma, burnout, and women’s issues. 

Resources mentioned

• Roxanne’s Playbook 
• Francis Psychotherapy on Instagram
• Francis Psychotherapy & Consulting Services
• Brene Brown

Enjoyed this episode?

Here are a few ways to stay in the loop:

• 📱 Subscribe on Spotify or Apple Podcasts
• 📷 Follow us on Instagram @janerunsclinics for behind-the-scenes moments and updates.

Radio Front Desk is Brought to You by Jane

We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like: 

As a clinic owner, when you’re already juggling clients, finances, and the quiet pressure to “have it all together”, trying something new can feel like a big hurdle.

Jane’s AI Scribe is designed to make charting feel easier, faster, and lighter. But we know committing to new tools takes trust. So, Jane created the AI Scribe Free Tier that lets you try five free notes, see how it fits into your flow, and decide for yourself if it helps lighten the load.

We want to make it easy (and free!) to take the first step towards faster and simpler charting.

Learn more about Jane’s AI Scribe Free Tier

Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.

Not every clinic feels like a place to exhale. But what if it could?

In this episode, Denzil shares five delightfully intentional choices from Road to Hana Counselling and Wellness that completely reframe what care can feel like. From bold colour palettes to cherry lemonade and therapy dogs, owner Andrea invites patients into an experience that’s warm, sensory, and welcoming… before a single word of therapy is even spoken.

Here, Denzil explores how small luxuries and thoughtful details can signal safety, presence, and worth. She reflects on:

• Why delight isn’t fluff, it’s a form of care
• The power of scent, softness, and slowness in a clinical space
• What it means to design for arrival, not just efficiency
• Why team spaces deserve the same beauty and intention as patient ones
  
  

If you’ve ever wondered how to make your clinic feel more human, more generous, or more you, this episode will give you that inspiration.

Want to see what delight really looks like? Check out the latest edition of Denzil’s bi-weekly newsletter for photos of Road to Hana’s stunning clinic space.

If you have your own rituals of welcome, we’d love to hear them. Send an email over to [email protected]. And if you’re enjoying these reflections, hit follow to stay close

What if your clinic felt more like a tea party than a therapy office? That's exactly where Andrea Valliere started with her clinic, Road to Hana. 

In this episode of Radio Front Desk, Denzil sits down with Andrea to explore how looking beyond healthcare to hospitality, design, and even brands like Disney and Bumble helped her reimagine what a clinic could be. With little luxuries like seasonal drink menus and cozy blankets, Andrea explains how she thinks like a host (not a practitioner), and why creating comfort and delight can be just as healing as the therapy itself.

What You’ll Learn

• How to design a therapy or wellness space that supports neurodivergent and anxious clients
• What clinic owners can learn from Disney’s attention to detail and Bumble’s culture of care
• Why designing from the client’s perspective transforms experience and retention
•  How small hospitality touches like tea, textures, and colour can help you stand out

Guest Bio

Andrea is the founder of Road to Hana, and the CEO of R2H Holdings Inc. She also hosts a YouTube series featuring celebrity interviews on mental health and coined the term “Pink Collar” to describe an employee-centered corporation built from women’s perspectives. Passionate about social impact and mental wellness, Andrea continues to disrupt her industry.

Resources mentioned

• Road to Hana - website
• Road to Hana - Instagram
• Andrea’s Playbook
• Bob Iger - The Walt Disney Company
• Whitney Wolfe Herd - Bumble
• Jason Oppenheim - The Oppenheim Group

Enjoyed this episode?

Here are a few ways to stay in the loop:

• 📱 Subscribe on Spotify or Apple Podcasts
• 📷 Follow us on Instagram @janerunsclinics for behind-the-scenes moments and updates.

Radio Front Desk is Brought to You by Jane

We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like: 

When your work and personal calendars don’t speak to each other, things can slip through the cracks.

Jane’s Google Calendar Sync keeps everything in one place, helping you build the kind of balance Andrea talked about: thoughtful, intentional, and designed for real humans.

Because when your systems flex with your life, your care shines through stronger.

Learn more about Jane’s Google Calendar Sync

Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily