It’s not uncommon, both at work and in the rest of life, for people to feel like they aren’t being heard. We’ve all experienced that frustration, where you feel like you’ve said something as many times and as many ways as you can think of, and this other person just isn’t getting it. Whether it’s your manager, your direct report, or your spouse, there are plenty of reasons for that kind of disconnect, and while it may feel impossible to get through to them, we think there are some basic principles of conversation and connection worth trying before you give up entirely.

In today’s episode, Mickey and Robin join Emma Rose to share what they've learned we can all do to improve the quality of our connections and conversations with others, including making it more likely that others will hear and learn from what we have to say.