In this kickoff episode with HopDov’s Annie Eisemann and Molly Hopper Sandrof, we look at why even in a tech-driven industry, human connection is still the heart of hospitality.

Takeaways:

• Design roles and responsibilities around people, not just systems.
• Use technology to elevate—not replace—team communication and service.
• Center Hospitality CRM tools around frontline staff members’ needs.

Want to connect directly with industry thought leaders like today’s guest? MAJC has built a community of hospitality professionals, where insights and tools help drive sustainable, profitable businesses. To get early access to the MAJC community, sign up at www.MAJC.ai.