Emotional intelligence is essential to great leadership. Taylor Scott breaks down the four components of EQ and how they impact team dynamics, performance, and leadership presence in hospitality.

Takeaways:

• Strengthen self-awareness to lead with consistency under pressure
• Read emotional cues to connect with empathy and intent
• Manage relationships with balance to create team harmony

Want to connect directly with industry thought leaders like today’s guest? MAJC has built a community of hospitality professionals, where insights and tools help drive sustainable, profitable businesses. To get early access to the MAJC community, sign up at www.MAJC.ai.

Taylor Scott dives into one of the toughest but most important leadership challenges: holding people accountable with empathy. He shares the concept of coaching with grace, grit, and intention, and how values-based feedback can drive real change.

Takeaways:

• Build credibility before delivering tough feedback
• Coach through the lens of shared values
• Offer grace and transparency during hard conversations

Want to connect directly with industry thought leaders like today’s guest? MAJC has built a community of hospitality professionals, where insights and tools help drive sustainable, profitable businesses. To get early access to the MAJC community, sign up at www.MAJC.ai.

Recognition isn’t just a moment, it’s a rhythm. Taylor Scott walks through how to build recognition into your weekly habits in meaningful ways.

Takeaways:

• Catch people doing things right more often than wrong
• Reinforce values by celebrating them out loud
• Tell stories that highlight team strengths and wins

Want to connect directly with industry thought leaders like today’s guest? MAJC has built a community of hospitality professionals, where insights and tools help drive sustainable, profitable businesses. To get early access to the MAJC community, sign up at www.MAJC.ai.

Recognition isn’t one-size-fits-all. Taylor Scott explores how leaders can adapt their recognition to the individual, and why that makes all the difference.

Takeaways:

• Tailor recognition to how each person best receives it
• Use specific praise to reinforce belonging and culture
• Acknowledge individual value to deepen connection

Want to connect directly with industry thought leaders like today’s guest? MAJC has built a community of hospitality professionals, where insights and tools help drive sustainable, profitable businesses. To get early access to the MAJC community, sign up at www.MAJC.ai.

Retention doesn’t come from perks, it comes from empathy. Taylor Scott reveals how to use simple, learnable skills to connect and keep your team.

Takeaways:

• Listen to understand, not to respond
• Build trust by reflecting back emotion and experience
• Keep top performers by making them feel seen and heard

Want to connect directly with industry thought leaders like today’s guest? MAJC has built a community of hospitality professionals, where insights and tools help drive sustainable, profitable businesses. To get early access to the MAJC community, sign up at www.MAJC.ai.

Energy is contagious, for better or worse. Taylor Scott shares how leaders can shift the energy in the room, creating an atmosphere that motivates, unites, and inspires.

Takeaways:

• Set the tone with steady, positive energy
• Model calm and confidence when pressure is high
• Lead with presence to help your team stay aligned

Want to connect directly with industry thought leaders like today’s guest? MAJC has built a community of hospitality professionals, where insights and tools help drive sustainable, profitable businesses. To get early access to the MAJC community, sign up at www.MAJC.ai.

High-stress moments don’t have to break team morale. Taylor Scott shares how trust, preparation, and consistent communication help teams stay grounded and connected under pressure.

Takeaways:

• Invest emotionally before high-pressure moments arrive
• Build trust through early and frequent communication
• Create stability with consistent, intentional conversations

Want to connect directly with industry thought leaders like today’s guest? MAJC has built a community of hospitality professionals, where insights and tools help drive sustainable, profitable businesses. To get early access to the MAJC community, sign up at www.MAJC.ai.

Culture is what you do, not what you say. Taylor Scott explains the damage done when leadership actions don’t match company values, and how to avoid it.

Takeaways:

• Align your actions with your stated values
• Build credibility through consistency
• Earn trust by following through with integrity

Want to connect directly with industry thought leaders like today’s guest? MAJC has built a community of hospitality professionals, where insights and tools help drive sustainable, profitable businesses. To get early access to the MAJC community, sign up at www.MAJC.ai.

Taylor Scott unpacks the self-determination theory and how it fuels performance. Compassionate leadership isn’t soft, it’s strategic.

Takeaways:

• Promote autonomy, competence, and community to boost motivation
• Understand what drives high-performing hospitality teams
• Encourage with intention to create lasting impact

Want to connect directly with industry thought leaders like today’s guest? MAJC has built a community of hospitality professionals, where insights and tools help drive sustainable, profitable businesses. To get early access to the MAJC community, sign up at www.MAJC.ai.

Taylor Scott explains how small but meaningful recognition can create a sense of belonging and motivate teams to stay engaged. Leaders who speak to their team’s values win trust and loyalty.

Takeaways:

• Recognize when team members live your values
• Reinforce culture by showing people how they belong
• Create belonging by acknowledging what makes people valuable

Want to connect directly with industry thought leaders like today’s guest? MAJC has built a community of hospitality professionals, where insights and tools help drive sustainable, profitable businesses. To get early access to the MAJC community, sign up at www.MAJC.ai.