The goal of this episode is to share insights, case studies, and actionable steps for fostering belief and engagement among the customer service team, contributing to the ongoing success of a loyalty program.

In this episode we cover:

The 5xE process to team belief and buy in

Case studies:

Connect with us:

Adam Posner: https://www.linkedin.com/in/adamposner/

The Point of Loyalty: https://thepointofloyalty.com.au/

Irek: https://www.linkedin.com/in/iklimczak/

Open Loyalty: https://www.openloyalty.io/

Link to the Loyalty program builders podcast: https://www.openloyalty.io/podcast

Contact: [email protected]

Relevant content

The Seven Zones Of Loyalty Program Performance: https://thepointofloyalty.com.au/profit-from-the-seven-zones-of-loyalty-program-performance/

The new Loyalty Program is a Joyalty* Program: https://thepointofloyalty.com.au/the-new-loyalty-program-is-a-joyalty-program/

Interview with Rosemary Martin - GM eCommerce and Marketing at Rebel and leader of the rebel active: https://thepointofloyalty.com.au/rosemary-martin-a-loyalty-leader-with-a-passion-for-art-human-behaviour-and-balancing-commercial-reality-with-customer-centricity/