Why you have to check out today’s podcast: 

 

• Learn how to calculate expected Customer Lifetime Value (CLV)  value in order to create profitability quicker in your subscription business 

• Learn how to use customer data to optimize your subscription pricing  

• Rules and regulations that you should understand about subscription deals  

 

 

Kathy Sexton is a CEO and Publisher at Subscription Insider. She is an executive leader with specialties in market strategy, brand development and digital information products. 

 

In this episode, Kathy talks about how to build, market and sell profitable subscription-based products and services, the different subscription payment operations that drive higher profitability and also shares different customer success solutions that is available in the subscription industry. 

 

"Make your products easy to cancel, make it a great experience and people will come back."  

- Kathy Sexton 

 

 

 

Get COV’s Pricing Metrics:  

The Most Important Pricing Decision in a Subscription Business Course at https://www.championsofvalue.com 

 

 

Topics Covered: 

 

01:31 - How she got started in subscription and what is her mission in the subscription industry 

03:32 - What companies does subscription economy cover 

06:22 - The differences and similarities of subscription companies  

08:08 - Of take-rate, acquisition rate, and retention rate 

14:02 - Are insurance companies under a subscription economy 

14:48 - Cohorts versus direct marketing 

18:20 - Big Pricing issues in the subscription industry 

19:50 - What is a negative option 

24:15 - Rules and regulations that you should understand about subscription deals 

 

 

Key Takeaways: 

 

“Talk to your customers deeply and really understand them. Understand the nuances that don't come through a survey.” - Kathy Sexton 

"Honestly with any business, you want to have that direct relationship with your customer. So if they have any issue, they come to you first and not to some third-party provider, the worst thing you want is just to have a cancellation. No reason why you've lost that business and no way to recover it." - Kathy Sexton 

"Good business is making it easy, very understandable, and then people are going to want to do business with you." - Kathy Sexton 

 

People / Resources Mentioned: 

• The New York Times 

• The Wall Street Journal 
• Washington Post 
• Lesley Fair 

 

Connect with Kathy Sexton: 

• subscriptioninsider.com 
• LinkedIn 
• E: [email protected] 

 

Connect with Mark Stiving:   

• Email: [email protected]    
• LinkedIn    
• Twitter