Have you ever had an experience where words are spoken but they aren't responded to? Words aren't always communication. Sometimes, exchanging words can even miscommunicate, like when everyone just repeats their position or talking points. Then, everyone feels disappointed they aren't understood. 
When you feel like words are a waste of time, stop. Observe what's happening, and share your observation. Interpret the words out loud as if you are translating a foreign language. Acting as communication navigator is a conflict competency, and everyone benefits from your conflict competence.

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Dr. Deborah Sword is a conflict specialist with decades of experience and training to share.

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