Imagine investing millions in training—only to see zero results. It happens more than you think.

Most corporate training programs fail because they focus on information rather than transformation. In this episode, Paul Scott, General Manager of Zenzai ANZ, shares how to build a learning and development strategy that actually works. From AI-powered insights to real-world application, Paul reveals what the best organizations do differently to engage employees, drive performance, and create lasting change.

With decades of experience in call centers, leadership, and now spearheading the "human success" category in learning, Paul dives into what makes people tick, why vulnerability is key, and how to future-proof your workforce. Whether you're in HR, leadership, or simply want to grow, this episode is packed with game-changing insights.

Key Takeaways1. Vulnerability is a strength in leadership and learning. Admitting you don’t know something opens doors for growth and collaboration.2. The best learning strategies focus on real-world application. Simply delivering information isn’t enough—execution is key.3. AI and data-driven insights are changing learning & development. The ability to validate information and personalize learning is more powerful than ever.Timestamps:

• [00:00] Best advice: Believe in yourself and embrace vulnerability
• [00:50] Introduction to the Rogue L&D Hot Shots podcast
• [01:10] Paul Scott’s background: From call centers to learning & development
• [02:40] Passion for helping people achieve their dreams
• [03:30] The best L&D initiative Paul has seen: Rebranding and upskilling at Zenzai
• [04:50] Transforming India’s customer service industry with a world-first project
• [06:30] AI in learning: How Perplexity Pro and data-driven insights are changing L&D
• [08:00] The worst training experience: A rigid sales course that didn’t work
• [10:30] A belief Paul had that nobody else agreed with: Empathy over manipulation
• [12:40] Meeting Mick Jagger: A surprising and hilarious celebrity encounter

Links

• Paul Scott on Linkedin
• Zensai Website
• Tom Bailey on LinkedIn
• Tom Bailey Website