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In this conversation with Richard Shapiro, Founder & President of The Center for Client Retention, we discuss wisdom bytes from his latest book "The Endangered Customer: Eight Steps to Guarantee Repeat Business"
By Richard Outram5
22 ratings
In this conversation with Richard Shapiro, Founder & President of The Center for Client Retention, we discuss wisdom bytes from his latest book "The Endangered Customer: Eight Steps to Guarantee Repeat Business"