How to create unforgettable customer experiences

Unlocking the Power of Customer Experience for Small Business Growth

Join Odette de Beer as she dives into the often-overlooked but crucial element of business success: Customer Experience (CX).

With startling statistics that reveal a massive gap between businesses' perception of their CX and customers' actual experiences, Odette highlights why prioritizing CX can be a game-changer.

Learn how enhancing customer experiences can boost loyalty, increase revenue, and amplify word-of-mouth marketing. Odette also offers three practical steps to improve your customer experience today.

Tune in to discover why CX is essential for small businesses and how it can set you apart from the competition.

Don't forget to check out Odette's book on Amazon and subscribe for more actionable tips.

00:00 What Is Customer Experience (CX) and Why It’s the Key to Small Business Growth?

00:35 Introduction to Growing Your Business

00:44 Understanding Customer Experience (CX)

01:14 The Importance of CX for Small Businesses

01:59 Benefits of Prioritizing CX

02:57 Quick Tips to Improve CX

03:51 Conclusion and Next Steps

Watch on YouTube: https://youtu.be/fAtD32SipnY