Hi everybody! Welcome back to The Audacious OBM, where we tackle the nitty-gritty of all things Online Business Management. And today, we're diving headfirst into the fiery depths of... angry clients. Leanne shares her eight-point roadmap to turning those frowns upside-down. Topics covered in this episode - 1. Breathe, don't react 2 Redefine your purpose 3. Peel back the layers 4. Not all fires burn you 5. Don't waste precious time on detective work 6. See things from above 7. Passive-aggression? More like passive-disaster 8. Own your mistakes, but don't grovel