Join Bob and Amas as they dive deep in how to deal with escalations:

• "I have always been intersted in the origin of the statement "the customer is always right", they must not work in service..."
• "In some ways I think the organization is creating escalations..."
• "I would love to be a supervisor in a call center and not be able to tell a lie....."

And much more

Contact Amas and Bob.

http://linkedin.com/in/amastenumah/"

https://www.linkedin.com/in/bobfurniss/