Brought to you by Five Star Management – Helping chiropractors streamline systems, scale their teams, and succeed with purpose.

If your patients ever walk in and feel invisible, this episode is a must-listen.

We take a deep dive into what separates thriving practices from those just getting by—and it all comes down to the experience outside the adjustment. You’ll learn:

• Why 67% of patients leave practices (hint: it’s not the care)
• What the Ritz-Carlton and a local vet can teach your team about loyalty
• The #1 way to win patient trust on the first visit
• 3 avoidable phrases that ruin your patient interactions
• How to build a culture where staff own the outcome, even if they don’t know the answer
• An easy, ethical way to ask for referrals that actually works

This episode was generated using AI voices for clarity, efficiency, and accessibility.

👉 Book a free call with Dr. George Birnbach to implement these skills in your own practice: https://myfivestar.com/work-with-us/
👉 Register now for Streamline, Scale, Succeed – our 2-day live event in Chicago, July 26–27: https://myfivestar.com/streamline-scale-succeed/
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